web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#466869 07/07/11 04:22 AM
Joined: Jul 2011
Posts: 5
Member
OP Offline
Member
Joined: Jul 2011
Posts: 5
Hello and thanks for everyone that is responsible for this website!
I am a switch tech in a local carrier in Lubbock,TX. We are having issues with one of our customer that has a ESI phone system, whenever they make a local call to an ATT cellphone the called party is getting "unknown" instead of the ANI but it works on other cellphone provider. We already made all the necessary changes in our 5ESS switch. Can anybody give me an overview where you normally configure the "numbering plan" and "type of number" in the ESI PRI? All the reply is highly appreciated....

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jul 2010
Posts: 17
Member
Offline
Member
Joined: Jul 2010
Posts: 17
Doesn't sound like an ESI problem if it works on one provider and not the other along with other landline carriers.

ESI doesn't change the TON on a per call basis.

I would call AT&T and good luck with that.


Steve

Sales and Support in Central and North Florida for ESI, Cisco, Avaya, Ascom and LG-Ericsson IP Phone systems, Managed IT, Structured Cabling and Video Applications

www.CentralFloridaPhones.com
Joined: Jul 2011
Posts: 5
Member
OP Offline
Member
Joined: Jul 2011
Posts: 5
thanks for the quick reply, it seems like it is the trouble with AT&T , but this was the same case when I was working on a PRI for a CISCO Call manager, it turns out that ATT Cell is specific on the PRI setting for NATIONAL numbering and type.

Joined: Jan 2011
Posts: 24
Member
Offline
Member
Joined: Jan 2011
Posts: 24
Can your CO do PRI Protocol NI-2? If so I bet that will fix issue. I had about the same issue with 5ESS and NEC.

Joined: Jul 2011
Posts: 5
Member
OP Offline
Member
Joined: Jul 2011
Posts: 5
Thanks Earl, our software version can support both NI-1 and NI-2, and it was set-up to work on both. Do you know where to verify in the ESI-PRI if what is the assigned parameters for "National numbering & Numbering type".

Joined: Jul 2003
Posts: 766
SST Offline
Member
Offline
Member
Joined: Jul 2003
Posts: 766
The default for an ESI PRI is NI2. This can be verified in feature 2134. Choices are 5ESS, DMS-100, Siemens EWSD and NI2.

Joined: Jul 2011
Posts: 5
Member
OP Offline
Member
Joined: Jul 2011
Posts: 5
Thanks SS2!!! I will have the phone vendor check what parameter they are set. Does anybody know if there is a parameter where we can set "Numbering plan" and "Type of number" via "Calling" and "Called" party category. I know in CCM they do but I was just curious if you also have this in ESI.

Joined: Dec 2010
Posts: 38
Member
Offline
Member
Joined: Dec 2010
Posts: 38
I had a similar problem like this when the telco was delivering the PRI via a GTD-5 switch set to mimic a a 5ESS version of NI-2. At first I got it somewhat working working by setting the ESI to Siemens protocol, but the final fix was going in through some hidden functions (through phone programming only) and changing some settings. If the vendor has an ESI Mastertech on staff they can change this or they may have to call tech support. In my case tech support was not very helpful (though they are usually very helpful). I just had to play with it. Good Luck.

Joined: Jul 2003
Posts: 766
SST Offline
Member
Offline
Member
Joined: Jul 2003
Posts: 766
The only numbering control on the outbound is number only, per ext. the name will then be sent as unavailable.

Joined: Jul 2010
Posts: 17
Member
Offline
Member
Joined: Jul 2010
Posts: 17
How did this work out?


Steve

Sales and Support in Central and North Florida for ESI, Cisco, Avaya, Ascom and LG-Ericsson IP Phone systems, Managed IT, Structured Cabling and Video Applications

www.CentralFloridaPhones.com
Page 1 of 2 1 2

Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,326
Posts638,990
Members49,781
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,432 Shoretel
190,702 CTX100 install
189,193 1a2 system
Newest Members
wierderal, dante2, Rupert, igor11176, hamishegg
49,781 Registered Users
Top Posters(30 Days)
Toner 12
Rupert 7
tim10 5
lyte 4
whoami 3
Who's Online Now
1 members (Yoda), 111 guests, and 22 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5