web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jan 2006
Posts: 24
Member
OP Offline
Member
Joined: Jan 2006
Posts: 24
We had our Toshiba IES32 VM go out, and i had only the "Database" folder backed up from the old system - so when i set up the new one - of course i did not change anything on the ctx side of the system.

Once i transferred the database folder to the new IES32, all the greetings are still in place, except all the mailbox information is gone (no big deal, i can type the users in, and the users can go through the setup tutorial) and the new messages are going into their new mailbox with no problem.

My question is this: when i dial 295 from the phone, it acts like as if i am dialing from the outside in.. it doesnt recognize that i am dialing from the actual phone.. normal operation was that i dialed 295, and it asked for my security code, and went on to tell my messages.

2nd question is that the "Msg" light is not turning on on the phone to notify me that i have a new message.

(i assume both are related).

Im a bit of a newbie on this system, but i am familiar with phone systems. I am assuming it is in the sys parameters or setting up the ports. If someone can tell me the steps - i would much appreciate it!


**you can attract more bees with honey**
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Part of the database is stored in the registry. So, copying the "Database" folder alone will not fully restore the database. You will need to input the IP address of the CIX under the configuration-->Telephone system using Stratagy Admin. Also make sure the extension numbers are defined in the Voice Ports under the same Configuration menu. Then restart the Stratagy.

Joined: Jan 2006
Posts: 24
Member
OP Offline
Member
Joined: Jan 2006
Posts: 24
Thank you for helping! I am a little lost on where to put the IP of the CIX in the admin software of the VM.

I am in the Stratagy Administrator and i went to>top menu>[Configuration]>[Telephone System Integration]> But now i cant find where to put in the IP. I couldn't find one called "Telephone system using Stratagy Admin" or anything similar.


**you can attract more bees with honey**
Joined: Jan 2006
Posts: 24
Member
OP Offline
Member
Joined: Jan 2006
Posts: 24
You know, i was just thinking about this.. and i have a full backup of the registry of the OS on the old ies32 .. what part in particular do i need to restore all the mailbox and connection data?


**you can attract more bees with honey**
Joined: Jun 2005
Posts: 2,711
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,711
Likes: 7
You have to be very careful not to copy the license keys within the registry from the old voicemail. If will cause the new one to not run.

In the future, use the Toshiba backup and restore utility. It will backup everyting you need including registry entries.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Don't mess with the registry from the old unit. Just do as I described. You have to scroll all the way down to see where to put the IP address of the CIX. It's probably already populated but with the default IP address from the factory.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,326
Posts638,990
Members49,781
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,432 Shoretel
190,702 CTX100 install
189,195 1a2 system
Newest Members
wierderal, dante2, Rupert, igor11176, hamishegg
49,781 Registered Users
Top Posters(30 Days)
Toner 12
Rupert 7
tim10 5
lyte 4
dexman 3
Who's Online Now
1 members (Yoda), 106 guests, and 25 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5