424 Strategy Voicemail transfer Issue?

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424 Strategy Voicemail transfer Issue? #196292 02/04/09 07:23 AM
Joined: Feb 2005 Posts: 25 Greensburg, IN eman Member
eman Member Joined: Feb 2005 Posts: 25 Greensburg, IN	I have a problem when I call an extension I the phone either rings or transfers to the correct voicemail. (So far so good) - However if you leave a message you're message gets put in another ports mailbox. Or if you try to change the greeting you get the other ports greeting as well. - I should note that the other port seemingly works fine. As first I thought is was a logical/physical mixup but I can not find obvious evidence. An ideas would be appreciated. eman [email protected]

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Re: 424 Strategy Voicemail transfer Issue? #196293 02/04/09 07:31 AM
Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee Steve Mull Member
Steve Mull Member Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee	sounds like the VMID code nad the follow on ID may be set wrong. The #656 amd #657

Re: 424 Strategy Voicemail transfer Issue? #196294 02/05/09 02:13 AM
Joined: Feb 2005 Posts: 1,037 Stow, Ohio Toshiba Bob Member
Toshiba Bob Member Joined: Feb 2005 Posts: 1,037 Stow, Ohio	Check to copy feature in the Stragegy mailbox setup screen of the initial mailbox

Re: 424 Strategy Voicemail transfer Issue? #196295 02/05/09 07:47 AM
Joined: Feb 2005 Posts: 25 Greensburg, IN eman Member
eman Member Joined: Feb 2005 Posts: 25 Greensburg, IN	#656 and #657 does not seem to help resolve. Toshiba Bob can you please explain further how to check the copy feature in Strategy. If I go into Edit mailbox is there an option in there I am missing? Thanks.eman

Re: 424 Strategy Voicemail transfer Issue? #196296 02/05/09 08:11 AM
Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee Steve Mull Member
Steve Mull Member Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee	Don't think the copy feature would be it , it might explain leaving a message and it goes to another box , but not if you change the greeting and getting another box , but there is a feature in each mailbox "copy message" you can set it to copy the message to another mailbox

Re: 424 Strategy Voicemail transfer Issue? #196297 02/05/09 08:54 AM
Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee Steve Mull Member
Steve Mull Member Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee	Are you sure you entered the #656 & #657 correctly ?

Re: 424 Strategy Voicemail transfer Issue? #196298 02/06/09 07:32 AM
Joined: Feb 2005 Posts: 25 Greensburg, IN eman Member
eman Member Joined: Feb 2005 Posts: 25 Greensburg, IN	Yes! Finally got it working. I deleted the mailbox numbers with #656 and #657 and deleted the mailbox in Strategy and re-setup both boxes and then did #656 and #657 to the correct extension and now everything is working great. - Thanks for all the help. I have done 656 & 657 before but never had a mailbox behave quite that way. Issue Closed for now. Eman