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Joined: Feb 2005
Posts: 25
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Member
Joined: Feb 2005
Posts: 25 |
I have a problem when I call an extension I the phone either rings or transfers to the correct voicemail. (So far so good) - However if you leave a message you're message gets put in another ports mailbox. Or if you try to change the greeting you get the other ports greeting as well. - I should note that the other port seemingly works fine. As first I thought is was a logical/physical mixup but I can not find obvious evidence. An ideas would be appreciated. eman [email protected]
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
sounds like the VMID code nad the follow on ID may be set wrong. The #656 amd #657
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Joined: Feb 2005
Posts: 1,037
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Member
Joined: Feb 2005
Posts: 1,037 |
Check to copy feature in the Stragegy mailbox setup screen of the initial mailbox
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Joined: Feb 2005
Posts: 25
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Member
Joined: Feb 2005
Posts: 25 |
#656 and #657 does not seem to help resolve.
Toshiba Bob can you please explain further how to check the copy feature in Strategy. If I go into Edit mailbox is there an option in there I am missing?
Thanks.eman
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Don't think the copy feature would be it , it might explain leaving a message and it goes to another box , but not if you change the greeting and getting another box , but there is a feature in each mailbox "copy message" you can set it to copy the message to another mailbox
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Are you sure you entered the #656 & #657 correctly ?
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Joined: Feb 2005
Posts: 25
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Member
Joined: Feb 2005
Posts: 25 |
Yes! Finally got it working. I deleted the mailbox numbers with #656 and #657 and deleted the mailbox in Strategy and re-setup both boxes and then did #656 and #657 to the correct extension and now everything is working great.
- Thanks for all the help. I have done 656 & 657 before but never had a mailbox behave quite that way.
Issue Closed for now. Eman
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