atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems NS700 - ICD Group question

Hi Group,

I have an issue with an employee who is part of an ICD Group associated with a doorbell. When the doorbell is used, it rings at 4 different extensions. However, when an employee activates call forwarding from their extension to another, it works fine for internal and external calls. The problem arises when someone rings the doorbell – the call forwarding doesn’t function properly. The employee’s phone rings, but the call isn’t redirected to the other programmed extension.

Do you have any specific settings in mind that might be causing this issue?

Feel free to provide additional details for clarity.

Thank you for reaching out!

As far as I know, extension forwarding is never "obeyed" by group ringing - you don't want the whole group breaking down if someone accidentally forwards their phone to an invalid destination. This is pretty common across the phone system brands we work on...

Someone correct me if I'm wrong!

Actually, what we have created is an ICD group that includes four extensions. When the doorbell associated with this ICD group (#633) is pressed, extensions 101, 102, 103, and 104 will ring. Extension 101 rings first, followed by the other three after three rings. For example, if extension 101 activates forwarding to 608, we want to ensure that when someone rings the doorbell (using ICD group 633), instead of ringing directly on 101, it is redirected to 608, given that all calls to 101 are being forwarded. I hope this makes it a bit clearer.

You can’t forward a extension in a group that it will follow. It has to be rung directly to the extension to follow the divert.

You could do a group forward to 608 when you need it to call there instead

*7141(group numbers)( forward destination)#

Then *7140(group number) to cancel

I will try that and i will let you know. Thanks !

@OBT the solution works perfectly. Thank you

It's strange this morning when we try to deactivate call forwarding of the IDC group 633, it deactivates it but dials an extension number which is 141, although the configured key is *7140633#.<

Do you have any idea why it dials to extension 141?

Thanks again

I confirm that when you want to disable the forwarding of the ICP group, it composes the last extension composed. I would be curious to know how to avoid this...

You don’t use # on the cancel code. So you would set the key one touch *7140633.

# is redial so would dial the last number

Thanks, It's working !