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Joined: Oct 2011
Posts: 11
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Joined: Oct 2011
Posts: 11 |
Hello. I have a customer with a Mivoice 250 with 6.3 SP1 software. They are reporting that the Dynamic Extension Express feature will automatically turn on their phones. When I went to the site I noticed that the DEE toggle button that was programmed on most of the phones was on even though the user had said that they had turned it off repeatedly. I could not get the problem to reoccur. Has any one else experienced this problem?
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Joined: Oct 2009
Posts: 109
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Joined: Oct 2009
Posts: 109 |
Is the a Phone Manager server connected to it? Xarios/Dimensions
Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
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Joined: Oct 2011
Posts: 11
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Member
Joined: Oct 2011
Posts: 11 |
Thanks for the response. Several people at this site use Phone manager on their desktop and there is a CT gateway server that I believe is used as its interface to the Mivoice 250. I did not install this system so I did not set up the CT gateway server.
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Joined: Oct 2009
Posts: 109
Member
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Joined: Oct 2009
Posts: 109 |
Sorry for the late reply but teh Phone Manger is overriding the DEE settings in the 250 most likely.
Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
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