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Joined: Aug 2022
Posts: 17
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Member
Joined: Aug 2022
Posts: 17 |
I have 2 users on a Summit 800 who state they are "all of a sudden" unable to dial out. They phones sets are IP. I have checked the class of service but it looks the same as all the other extensions.
Not sure where to go with it from here.
Any guidance would be appreciated.
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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
Are their mute buttons flashing by any chance?
Did you verify that their button programming is correct?
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Joined: Aug 2022
Posts: 17
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Joined: Aug 2022
Posts: 17 |
I am having a tough time contacting the 2 users. The buttons are the same as on all the other phones. 3 instances of U-Loop. Cass of service is the same as other extensions. Day, Night and Timed is 2.
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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
On rare occasions, I have had phones inadvertently placed in Temporary COS. If this is the case, the Mute button will be flashing.
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Joined: Aug 2022
Posts: 17
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Joined: Aug 2022
Posts: 17 |
Interesting. I will put my hands of the phones tomorrow. Then I will try to make calls to see where they're going.
TYVM for input
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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
If it is Temporary COS, here's how you unlock it:
To unlock the phone: [TRANS/PGM] 22 + Password. (Password = ext + v.mail password, example 1010000)
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Joined: Aug 2022
Posts: 17
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Member
Joined: Aug 2022
Posts: 17 |
Can an analog station do this also?
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Joined: Aug 2022
Posts: 17
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Member
Joined: Aug 2022
Posts: 17 |
evidently it needed a clip ID.
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