VoiceMail card sends new message repeatedly

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VoiceMail card sends new message repeatedly #643274 08/08/22 08:24 AM
Joined: Apr 2005 Posts: 33 Melbourne Fl Usa sketchypro Member
sketchypro Member Joined: Apr 2005 Posts: 33 Melbourne Fl Usa	Hello all, we have an 8 port Ix4vml+Ix4evMl on adix aps version 7.15 strange intermittent issue on at least 3 mailboxes the same voicemail is recorded over and over again with different time stamps 20 messages for me today last week my boss had 60 the receptionist had reported at least twice she had 40 thanks ed

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Re: VoiceMail card sends new message repeatedly sketchypro #643276 08/08/22 09:47 AM
Joined: Oct 2006 Posts: 60 Likes: 1 Palmyra Iwatsu Guru Member
Iwatsu Guru Member Joined: Oct 2006 Posts: 60 Likes: 1 Palmyra	sounds like the CFM card has corruption. try deleting the mailboxes then recreating them after the system runs housekeeping at 3am if not you may need to reinitialize the cfm or replace it.

Re: VoiceMail card sends new message repeatedly sketchypro #643285 08/08/22 06:05 PM
Joined: Aug 2006 Posts: 1,813 Likes: 15 Western NY JBean3329 Moderator-Iwatsu
JBean3329 Moderator-Iwatsu Joined: Aug 2006 Posts: 1,813 Likes: 15 Western NY	It's also possible your data base is corrupted, or your voicemail hunt group is messed up (like set to an ALL RING group ) and you have more than 1 port recording a message for a phone call. Try watching the status screen as a call comes in to see how things are behaving. Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Re: VoiceMail card sends new message repeatedly sketchypro #643288 08/09/22 08:58 AM
Joined: Apr 2005 Posts: 33 Melbourne Fl Usa sketchypro Member
sketchypro Member Joined: Apr 2005 Posts: 33 Melbourne Fl Usa	hi all seem like excellent suggestions i have been monitoring the v/m status BUT since its intermittent I am going to have a long wait s0 IF the database is corrupt how do I un corrupt it ? checked the ALL RING I do not see any set to that thx

Re: VoiceMail card sends new message repeatedly sketchypro #643294 08/09/22 06:50 PM
Joined: Aug 2006 Posts: 1,813 Likes: 15 Western NY JBean3329 Moderator-Iwatsu
JBean3329 Moderator-Iwatsu Joined: Aug 2006 Posts: 1,813 Likes: 15 Western NY	What kind of lines are used for incoming calls? If you have CID lines, there is an area in the voicemail programmer that will show you where calls come from and which port processed the calls. Might be helpful. I can't remember which tab it's on, though... Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

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