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Joined: Apr 2005
Posts: 33
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Member
Joined: Apr 2005
Posts: 33 |
Hello all,
we have an 8 port Ix4vml+Ix4evMl
on adix aps version 7.15
strange intermittent issue
on at least 3 mailboxes the same voicemail is recorded over and over again with different time stamps
20 messages for me today
last week my boss had 60
the receptionist had reported at least twice she had 40
thanks
ed
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Joined: Oct 2006
Posts: 60
Member
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Member
Joined: Oct 2006
Posts: 60 |
sounds like the CFM card has corruption.
try deleting the mailboxes then recreating them after the system runs housekeeping at 3am
if not you may need to reinitialize the cfm or replace it.
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Joined: Aug 2006
Posts: 1,806 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,806 Likes: 11 |
It's also possible your data base is corrupted, or your voicemail hunt group is messed up (like set to an ALL RING group ) and you have more than 1 port recording a message for a phone call. Try watching the status screen as a call comes in to see how things are behaving.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Apr 2005
Posts: 33
Member
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Member
Joined: Apr 2005
Posts: 33 |
hi
all seem like excellent suggestions
i have been monitoring the v/m status BUT since its intermittent I am going to have a long wait
s0
IF the database is corrupt how do I un corrupt it ?
checked the ALL RING
I do not see any set to that
thx
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Joined: Aug 2006
Posts: 1,806 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,806 Likes: 11 |
What kind of lines are used for incoming calls? If you have CID lines, there is an area in the voicemail programmer that will show you where calls come from and which port processed the calls. Might be helpful.
I can't remember which tab it's on, though...
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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