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#641399 08/24/21 06:54 AM
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I have a few customers when caller hits auto attendant system won't recognize tone. this is intermittent and seems to be from wireless AT&T and Consumer Wireless accounts. Are there settings on the system that can be tweaked for this? Thanks.

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This on outbound or inbound calls?
Sip, pots or isdn trunks?
Ip, sli or dgp phones?

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Only inbound when calls get answered by auto attendant. Analog pots trunks

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Many years ago I remember something similar. That's when we started getting the tone_db.inf file with the new software.
Double check you have this file

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Thanks Nameless. I'll check

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i'm now having the same exact problem os7100 v4.95 just started happening recently out of no where

Sip trunk lines. called spectrum and this is what they returned on their side



Dear Valued Spectrum Enterprise Customer,


The voice engineer assigned to your ticket saw a small amount of packet loss from "the called party to the caller", but otherwise found no problems and could not replicate the issue. Please contact us at 888 812 2591 opt 1 with further call examples if they occur over the next week - be advised, will we set this ticket to resolved if there's no communication by EoD 1/28.

If you have questions or concerns regarding this service alert, please contact us and reference ticket number ECT-81029238.

Phone: 888-812-2591
Email: [email protected]

Thank you for choosing Spectrum Enterprise.



i did get my hands on software verion 5.03 would that resolve it?

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Unlikely, but with a shot for the free licenses alone.

What's your dtmf type set to?

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Inband rfc2833

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Usually it's one or the other - Inband or RFC2833. If possible, try turning Inband off while leaving RFC2833 on. We've seen a number of Cisco PBX's around here that don't interpret Inband DTMF when connected to a certain local SIP trunk provider.


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Samsung's have 3 options. Inband, inband rfc2833 and outband from memory.

You may need to setup a wireshark trace and see if you're receiving the dtmf or not.

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