web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2019
Posts: 1
Member
OP Offline
Member
Joined: Nov 2019
Posts: 1
Good Afternoon,

Any help would be appreciated as I know nothing about phone systems. Our office has a NEC DSX34B phone system. Currently when you call in, before it even rings, you hear a greeting along the lines of, "Thank you for calling Company. For X, dial 301, for Y, dial Z, etc." I know how to change each individual's voice mailbox greeting ("You have reached the voicemail box of X, please leave a message after the tone") by going to VM > Security Code > Greeting > Select the greeting I want, but I cannot figure out how to change the opening greeting as it is not one of the recorded greetings for mail boxes. It was recorded by an old employee, so I know it is possible. Thoughts?

Thank you!

Last edited by YPIPhone; 11/04/19 12:09 PM.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2004
Posts: 4,193
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,193
Likes: 2
Look under auto attendant. Usually the operator ext (usually 301) had admin access. Dial 72 (SA) for system admin then instruction. Usually you start with 001 but could be different.

Joined: Mar 2014
Posts: 365
Member
Offline
Member
Joined: Mar 2014
Posts: 365
I believe the DSX started with 801-808 for instruction menus.

Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
The IntraMail handbook shows them as being 001 - 016 at default.


- Dave S. -

You can never appease your ideologue opponents.

Joined: Mar 2014
Posts: 365
Member
Offline
Member
Joined: Mar 2014
Posts: 365
There are 16 call routing mailboxes in the system. Each has an extension number associated with it. Typically that's 801 - 816.

Joined: Apr 2005
Posts: 2,496
Likes: 1
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,496
Likes: 1
If its a DSX system the instruction boxes begin with 001. Coral Techs reply above is how you access the admin functions. When you access box 001 the system will you give the options to listen, erase and record, ALWAYS LISTEN BEFORE RECORDING to confirm you are in the correct box.

Last edited by dans; 11/06/19 03:42 PM.

We get old too soon, smart too late
Joined: Sep 2005
Posts: 971
Member
Offline
Member
Joined: Sep 2005
Posts: 971
The DSX system software Instructions menu mailbox numbers changed during the life of the system.

The Legacy system version 2. were Instructions mailboxes 001-008.
Version 3.0 Instruction mailboxes are 801-808.

Version 3. era had major software changes. You also had upgrades to Admin software as well.
Extension numbers changed. Example: 300 up one 301. 301 became extension 302, etc.

So you need to determine what software is currently used.


-TJ-
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
STS E- Many thanks for clearing this up! thumbsup


- Dave S. -

You can never appease your ideologue opponents.


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,241
Posts638,581
Members49,755
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
210,644 Shoretel
187,402 CTX100 install
186,178 1a2 system
Newest Members
LewisR, TaniyahCobb, TDKs79, Buttinset, Housetech
49,755 Registered Users
Top Posters(30 Days)
Toner 13
dexman 5
Yoda 5
Who's Online Now
2 members (Curlycord, justbill), 68 guests, and 31 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5