atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems rewiring intertel phones.....not working

Hi,

I moved some 6 lines over the weekend- I rewired all six-terminated them exactly as they were before.
this is the problem: 3 work 3 dont-
3 that work are 2 analog one digital
3 that dont 2 analog one digital
I have the intertel eclipse 2 system
digital ohone is an intertel eclipse 2 associate model and the analog is a ISOETEL 84600 model 64
the analogs have the ISOETEL letters on the display and buttons flash on and off
the digital is just off.
is there something I can do from the phone or the intertel session manager to reset them?

thanks

Did you power down the system before rewiring?

You said you terminated them exactly as they were before. Are you sure you terminated it the same as before both at the backboard and at the jack?

Do the phones that don't work, work when you move them to one of the working jacks? When testing this, move the station cable along with the phone.

no, i did not power down- the backboard stayed the same not rewired. and yes they work at the other jacks- this afternoon I re-punched the jacks- no change....
thanks

Have you tested the cabling from the jack to the backboard? Opened up the jacks to verify it's wiring?

Awesome. Rhett is here. He'll know more about the Eclipse than I will. I'm at a disadvantage as we don't work with them, but my fear is that you may have blown a fuse or fuses by not powering down the system before terminating the stations.

where are the fuses located?
I have tested the cabling from the backboard to the jacks and there is conectivity....

should i reboot the system?

I have tested the cabling from the backboard to the jacks and there is conectivity....

I'll assume that means the jacks and cabling are wired correctly.

should i reboot the system?

No, take a phone and punch it directly on the station port. If it works, then it's your wiring. If it doesn't work at the port then ok give it a reset.

OK thanks will give it a try at 5am-

thanks a lot....

If you are using a new Amp 66 block try rolling the pair on one of the ones that doesn't work I've had several of these blocks that I've had to roll a pair to get to work .... just a thought
Randy