web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2007
Posts: 95
OP Offline
Joined: Nov 2007
Posts: 95
Hello everyone. We have a vodavi XTS-IP and it has been running great however the last couple of months I am starting to get complaint of callers getting "Call Failed" when calling in. Nothing has been changed on the system.

When that happens, a reboot of the PC machine usually takes care of it. I attach a screen shot of the pathfinder dos screen. Not sure if has some information that is useful to diagnose the issue. any input is greatly appreciated. Thank you

[Linked Image from trans-western.com]

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2008
Posts: 3,821
Retired Moderator
Retired Moderator
Joined: Jan 2008
Posts: 3,821
When does this call fail happen? During a transfer to extension or voice mail box? During auto attendant operation?

Last edited by Derrick; 07/18/19 01:31 PM.

"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Nov 2007
Posts: 95
OP Offline
Joined: Nov 2007
Posts: 95
Sorry for the late reply.

When it happens, I don't think it reaches the auto attendant. The caller would get a busy signal.

The system uses auto attendant for the 3 companies.

Menu 500, 600, and 700.

Anyone calling from

499-2000 goes to 500
499-2020 goes to 600
225-3030 goes to 700

This hasn't happen since the last phone system reboot which was a month ago. I'm now keeping a log of the event so maybe I can find a pattern. Thanks.

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,512 Shoretel
190,827 CTX100 install
189,277 1a2 system
Newest Members
Micheal C, etel, AVO-IT, wierderal, Rupert
49,784 Registered Users
Top Posters(30 Days)
Rupert 10
tim10 9
Toner 7
Yoda 6
dexman 5
Who's Online Now
0 members (), 155 guests, and 107 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5