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Joined: Mar 2008
Posts: 46
Member
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Member
Joined: Mar 2008
Posts: 46 |
customer has Toshiba Strata with pots lines and many DKT phones and only 1 analog phone - polycom speakerphone
they have 2 RSTU2 circuit cards
recently the 1 analog extension was no longer able to break dialtone with touchtone
it can still receive calls
but previously it was able to dial extensions as well as 9 for an outside call
i've tried program 30 LED 11 and 31 LED 17
I've also tried replacing the RSTU2 card
still not able to break dialtone
please help
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Joined: Aug 2002
Posts: 4,929 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,929 Likes: 1 |
system reset and test again at the block with a 2500 set or buttset
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Joined: Jan 2010
Posts: 937 Likes: 2
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 2 |
RSTU2 cards are really old these days so you might have to replace it with another RSTU2 or RSTU3.
Have you got another RSTU2 card in the system that you could swap around to see if the fault follows the card or stays affecting the same port as it could be a programming issue.
Regards
Carl
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Or try moving the RSTU to another slot. I've experienced this before on a DK.
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Joined: Mar 2006
Posts: 642
Member
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Member
Joined: Mar 2006
Posts: 642 |
There is a piggy back card on the processor that translates dtmf crcu-2 or something like that, the programming for the card has to include the piggy back in 03 I think. You can also turn system off reseat piggyback card and hope that fixes it
"90% of the politicians make the other 10% look bad" Henry Kissinger
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Joined: May 2011
Posts: 17
Member
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Member
Joined: May 2011
Posts: 17 |
This sounds like a DK system. Have you tried running Ram Check prog 00 51 and 00 61?
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Joined: Jan 2010
Posts: 937 Likes: 2
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 2 |
The OP has not responded since the 3rd of April so I would presume he has fixed it by now.
Good suggestions by everyone hopefully stevenkaufhold will update the post to tell us what he had found was the cause.
Regards
Carl
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