web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2018
Posts: 17
Member
Member
Offline
Joined: Jun 2018
Posts: 17
I'm setting up an NEC SV8100 auto attendant with InMail for Day and Night modes using PCPRO.

Answer Schedule 1 and Answer Table 1

Day is mode 1, routing mailbox 1, dial action table 1

Night is mode 2, routing mailbox 2, dial action table 2

The dial action tables have some different options for day vs. night mode.

My question is, how can I set it up so that when we have weather related delays or closings we can give the caller that information without needing to record a message twice? I was considering adding a choice to the dial action tables, for example "for delays and closing information press 8", and pointing to an announcement mailbox. Could I use the same announcement mailbox for both dial action tables?

If yes, how do I get it to return to the appropriate - day or night - routing mailbox after the announcement so the caller can continue choosing a different option? Or will I need to use two announcement mailboxes and whoever calls in from home at 4 AM will need to record the same announcement twice?

Is there another, better way to do this?

Thanks for any suggestions.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Oct 2004
Posts: 1,492
Member
*****
Member
*****
Joined: Oct 2004
Posts: 1,492
IF your using Answer Schedule tables use Answer Schedule ovveride. You Create a Call Routing mailbox for it and record your weather greeting in there use whatever DAT you need to and then in the event of you using it you call in to the system and use a ADMIN enabled mailbox to turn on Answer schedule override. Then when your done you call back in and turn it off.

Joined: Jun 2018
Posts: 17
Member
Member
Offline
Joined: Jun 2018
Posts: 17
Thanks. Where I'm getting hung up is after the caller hears the weather greeting, how do I return them to the appropriate call routing mailbox depending on if the system is in day or night mode?

Joined: Apr 2005
Posts: 2,518
Likes: 3
Member
*****
Member
*****
Offline
Joined: Apr 2005
Posts: 2,518
Likes: 3
If you use (example) routing mailbox 005 as the override, auto attendant is going to go to 005 until answering schedule override is turned off or the override mailbox is changed. This can be done remotely using a subscriber mailbox with admin rights.

If I understand your question you can try this but it will have to be done manually at the appropriate time.

Example
override routing mailbox 005 dial action table 1, record the weather related message followed by the normal business hours options
override routing mailbox 006 dial action table 2, record the weather related message followed by the normal after hours business options.

When you return to normal business turn off the answering schedule override.


We get old too soon, smart too late
Joined: Jun 2018
Posts: 17
Member
Member
Offline
Joined: Jun 2018
Posts: 17
Okay, yes I believe you understand what I was asking and thanks for the explanation. Either way then, the weather greeting has to be recorded twice for it to work this way.


Moderated by  ttech 

Link Copied to Clipboard
Newest Topics
1A2 key system A-Lead issue.
by Rupert - 10/29/24 09:01 PM
105A MOH
by John807 - 10/29/24 03:31 PM
How to repair Samsung OS 7100 Power Supply
by NateBates - 10/28/24 07:25 PM
Office serve 7030
by Dean Badelek - 10/26/24 03:56 AM
Forum Statistics
Forums84
Topics94,422
Posts639,464
Members49,818
Most Online5,661
May 23rd, 2018
Newest Members
AndyW251, Dean Badelek, PCCsup, spoonmagician, Eddie5
49,818 Registered Users
Top Posters(30 Days)
Toner 7
R4+Z 4
pvj 3
Eddie5 2
Who's Online Now
3 members (Touch Tone Tommy, Professor Shadow, nortelvoip), 247 guests, and 161 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0