|
|
Joined: Jan 2009
Posts: 852 Likes: 1
Member
|
Member
Joined: Jan 2009
Posts: 852 Likes: 1 |
I think I know the answer to this question already, but wanted to verify.
I have a customer with a MICS (7.1), 8 analog POTS lines, and a Call Pilot. They want to put an option on their Auto Attendant to dial a digit which will then transfer the caller to an off-site IVR system. The IVR is designed to recognize the caller/customer based upon the incoming caller ID and match it up with their account. I don't believe that when the Call Pilot/AA answers the call and then transfers the call to the off-site IVR that it will pass the original callers information. It appears that the IVR will just see a call coming from one of the MICS lines. Am I correct on this?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
Member
Joined: Feb 2005
Posts: 1,615 |
Yes you are correct because it it grabbing a line from their pool.
Possibly it might transfer original CLID if you use the carriers transfer option if they have it.
Dial string - #YYYXXXZZZZ
# = Link
Test by having them try and transfer your call manual - F71 then dial that number then hang up (or F71 again?)
|
|
|
|
Joined: Jan 2009
Posts: 852 Likes: 1
Member
|
Member
Joined: Jan 2009
Posts: 852 Likes: 1 |
I thought about trying that as well. This customer has their dial tone provided via a fiber fed ONT. I haven't been able to get F71 to work properly on these lines yet. The provider is going to check the provisioning and get back to me.
|
|
|
Forums84
Topics94,384
Posts639,240
Members49,799
|
Most Online5,661 May 23rd, 2018
|
|
1 members (metelcom),
127
guests, and
83
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|