|
|
Joined: Oct 2006
Posts: 1,408 Likes: 6
Member
|
Member
Joined: Oct 2006
Posts: 1,408 Likes: 6 |
Customer has a Compact ICS with Call Pilot 100, ver 3.0. Customer also says 75% of their incoming calls are automated robo calls.
Is there anything to be done with AA to dump these calls? I thought I read here somewhere, but can't find it now, that something like AA answers all calls immediately, then a couple seconds of silence, then somehow real callers go to a live person, hunt group, etc.. Am I dreaming or is there anything that can be done?
Thank you. Jim
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
Member
Joined: Feb 2005
Posts: 1,615 |
Well there is CLID routing Table but if you don't know what their caller id will be then it is useless. Best you can do is have AA answer and have clients direct themselves by pressing X
|
|
|
Forums84
Topics94,384
Posts639,240
Members49,799
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
89
guests, and
99
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|