atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Stratagy Voicebrick administration

Have a customer with a Stratagy voicebrick (Flash) voicemail that quit taking messages. The Supervisor mailbox says there is 0% free space.

I picked up a used voicebrick but the passwords are changed so that did not work out. I do not have the programming software and cannot seem to find it to download,. I assume it needs an older pc to run (DOS, maybe or at least XP)

I watch the serial port on bootup and get the following:

5.41.15.1507;}\viewkind4\uc1\pard\f0\fs20 Datalight miniBIOS (R) v6.22 (Revision 3.14) \par
Copyright (c) 1989-1997 Datalight, Inc. \par
Copyright (c) 1993-1997 Analogical Systems. \par
Copyright (c) 1997-1998 Dialogic Corporation. Build (1.05.006) \par
\par
Tested RAM 002048K \par
\par
\par
ROM-DOS boot options: \par
\par
1) Normal Start-Up (Flash drive boot) \par
2) Exit to DOS (ROM drive boot) \par
\par
Choose option: 1 \par
Starting ROM-DOS... \par
\par
HIMEM v6.22 (Revision 2.60.03) \par
Copyright (c) 1989-1997 Datalight, Inc. \par
Using PS2 A20 Control (ON) \par
32 XMS handles available. \par
Minimum HMA usage is 0K. \par
\par
EMM386 v6.22 (Revision 2.60.03) \par
Copyright (c) 1989-1997 Datalight, Inc. \par
\par
Dialogic VoiceBrick Downloader Version 4.41 \par
Copyright (c) 1992-1998 by Dialogic Corp. \par
\par
Using C:\\DIALOGIC\\DIALOGIC.CFG to configure Dialogic Boards \par
\par
System Download ................................... \par
\par
VoiceBrick (addr DE00) Download .. BRICK Firmware Version 6.30 Special 0.03 \par
\par
1 Dialogic Board Successfully Installed \par
Dialogic DIALOG/4x,AMX/8x Installable Device Driver \par
v4.31 (Build 0008) \par
Copyright (c) 1985-1998, by Dialogic Corp. \par
D/41D, 4 channels, segment DE00, version 63, JP8 installed \par
EMS board installed at memory segment: C000 \par
Base memory segment: DE00H \par
384k of EMS memory allocated for channel buffers. \par
0 bytes of memory allocated for silence buffers. \par
1 DIALOG/41 installed. \par
Installable Device Driver Server resident at software interrupt 48H \par
C:\\>TONEDNLD -H5 -R -Fpbx.tsf \par
NAME: TONEDNLD \par
Ver. 1.02 \par
\par
Reading Data File: pbx.tsf \par
Starting D40DRV \par
Sending New ToneSet Data To Driver \par
New ToneSet Data Successfully Sent To D40drv \par
\par
C:\\>\\fixdate \par
\par
C:\\>if exist c:\\power.flg goto POWER_OUT \par
\par
C:\\>rem POWER_OUT \par
\par
C:\\>del c:\\*.flg \par
\par
C:\\>rem NO_POWER_OUT \par
\par
C:\\>copy c:\\stratagy.bat c:\\power.flg \par
C:\\STRATAGY.BAT \par
1 File(s) copied \par
\par
C:\\>if exist c:\\stratagy\\archive\\original\\autoexec.bat goto CK_RESTCONF \par
\par
C:\\>rem CK_RESTCONF \par
\par
C:\\>cd \\stratagy \par
\par
C:\\STRATAGY>if exist c:\\timeout.flg goto RESTCONF \par
\par
C:\\STRATAGY>del yes.* \par
File not found \par
\par
C:\\STRATAGY>copy c:\\stratagy.bat c:\\timeout.flg \par
C:\\STRATAGY.BAT \par
1 File(s) copied \par
\par
C:\\STRATAGY>rem GO\par
\par
C:\\STRATAGY>if exist c:\\dotrace.flg goto DOTRACE\par
\par
C:\\STRATAGY>watchdog\par
Copyright (c) 1991-1995. All rights reserved.\par
Scanning C:\par
Checking reference database... DONE.\par
Scanning voice files C:\\VOX.DB\\3F\\00 -> C:\\VOX.DB\\3F\\FF (ROUND: 1) DONE.\par
Scanning voice files C:\\VOX.DB\\7F\\00 -> C:\\VOX.DB\\7F\\FF (ROUND: 2) DONE.\par
Scanning voice files C:\\VOX.DB\\BF\\00 -> C:\\VOX.DB\\BF\\FF (ROUND: 3) DONE.\par
Scanning voice files C:\\VOX.DB\\FF\\00 -> C:\\VOX.DB\\FF\\FF (ROUND: 4) DONE.\par
Scanning mailboxes (28 mailboxes) DONE.\par
CKDB EXECUTION SUMMARY\par
* 0 messages with 0 references to 0 voice files.\par
* 0 errors (0 repaired).\par
\par
STRATAGY Mar 4 1999 17:17:13\par
Copyright (c) 1998 Toshiba America Information Systems, Inc.\par
Portions copyright (c) 1991-1995 The Automatic Answer, Inc.\par
All Rights Reserved.\par
Scanning VOX files on C:...done.\par[/i]
Scanning mailboxes on C:...done.\par[/color][/i]




Not sure which version of the programmer I need but any help would be welcomed. I did have the software at one time but that pc is long gone...

Randy

You need to have a read of the Stratagy Tech Bulletin 5016 as this explains how to recover the Stratagy Flash.
The Stratagy 3R software will be needed on your PC or the later software is the Stratagy Voicemail Manager v1.11

The method to recover is done using Hyperterminal and the admin cable which you already have by your original post.
At the DOS prompt 1) Normal Start-Up or 2) Exit to DOS press option 2
At the D:\ prompt type C: then press ‘Enter’
At the C:\> prompt type dir then press ‘Enter’
At the C:\> prompt, type: cd Stratagy then press ‘Enter’
At the C:\>Stratagy prompt type del stratagy.log then press ‘Enter’
At the C:\>Stratagy prompt, type del CKDB.Log then press ‘Enter’
At the C:\>Stratagy prompt, type cd.. (or Cd\) then press ‘Enter’.
At the C:\> prompt, check available disk space once more by typing Dir then pressing ‘Enter’ If the disk space available is more than 100Kb
At the C:\> prompt type reset and press ‘Enter’

The Stratagy Flash will re-boot. Check to see if STATUS LED turns GREEN.
Once Flash has re-started successfully, disconnect Hyperterminal and connect via Stratagy Admin, check the number of messages by using the ‘Boxlist’ utility from Stratagy Admin, User Option.


Give that a try and get back to us as it could be a mailbox corruption and that can be rectified a different way.

Great Over-the-Top help.

Thank you.

That fixed the problem! Thank you guys so much.

Randy

Nice job, Carlos #1

Had to dive back in the memory bank for that one, the tech bulletin was done in 2001 by my mate Jim Daley, good job there are some old timers on here that know the old stuff as well as the modern IP systems

The deletion of the Stratagy.log and CKDB.log file created enough space for the operating system to load up and run.
Don't forget that now it is running you will need to find out which mailboxes have lots of messages in them and delete the messages or mailboxes otherwise it will soon fill up again and will crash.

I had a customer once with a DOS based VM Brick (no monitor/keyboard/mouse) that saved EVERY SINGLE MESSAGE and complained that there wasn't a way to go directly to one particular saved message, he even threaten to sue our company.

Yes, it locked up the Voice Mail and there were only 5 user mailboxes.