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John807 Offline OP
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Greetings,
Does anyone know how to set up a conference call with a Polycom IP 5000? If I use the conference key I can call the second number but when I hit it again it doesn't conference the calls together? What am I missing?
TIA,


John 807
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Don't think it's possible I've tried it with other conference phones as well with the same results, it's trying to conference within the phone rather then the system and it's something to do with the MGI's not working well with it or so I've been told.

I have been looking for away around it with no luck as I have a few customers who want to use the conference facility on their conference phone smile

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John807 Offline OP
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If you need a solution that does work we have been using the KonfTel 300wx with a Dect 10 base. This Polycom thing is weird the Polycom has the outside call and if I conference in a digital phone the digital phone has conversation to the Polycom but can't hear the outside ca ller.


John 807
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It can be done. It's a pain in the ass process. You have to-do the convergence call using the conference feature code, and pretend the conference key on the phone doesn't exist

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John807 Offline OP
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Hi Nameless I tried that too. What shoild I be using as a flash key? I tried the transfer unless there is something else I need to do in the Polycom's setup?
TIA,


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You use the hold key, then new call.
I'll see if i still have the cheat sheet we made up for it

It's similar to an analogue phone conference call, but with more steps

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John807 Offline OP
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If you have it that would be great. TIA


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Are you saying the Konftel works using the conference key as one of our engineers tried it with no luck?

Nameless if you do find the cheat sheet can you send it my way also please smile

Many thanks.


Last edited by Lacota; 02/08/18 02:22 PM.
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Can be done, we made a guide to do it

Polycom IP5000


Single Call
Press “New Call”
Dial 9 + number
Press send.

Conference Call (2 Callers + the conference unit)

Press “New Call”, Dial 9 + number, Press Send (wait for caller to answer)
Press Hold
Press New Call, Dial 46 Press Send wait for call to clear
Press New Call, Dial 9 + Number, Press Send (wait for caller to answer)
Press Hold
Press New Call, Dial 46 Press Send
Press Resume to join the calls together.

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John807 Offline OP
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I finally had an opportunity to try this after I hit hold I don't get a new call key I only get resume, transfer and conference. Is there a setting in the Polycom I am missing?
TIA


John 807
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