|
Joined: Feb 2006
Posts: 148
Member
|
Member
Joined: Feb 2006
Posts: 148 |
Hello got this system moved up from Florida to NH has 7 digital phones 3 IP phones , I can wire up the digital phones ok question is what is needed to get those IP phones going , they shipped the whole phone board to site except looks like a switch or router is missing where the cat5e to ESI network port is missing. also looks line there phone lines were hosted by a Florida company using line 5,6,7,8 because on phone board nothing was wired to co 1 2 3 4
thanks
Danny
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Nov 2004
Posts: 1,581 Likes: 1
Moderator-ESI - Executone
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,581 Likes: 1 |
the Network port ...that is a dual purpose , it can be used for programming and where the IP phones " connect to " sort of. if nothing was wired to lines 1,2,3,4, it probably has a PRI card in it. You really need to Connect to it to see what is really there. The IP phones require Licenses in the system
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
Joined: Feb 2006
Posts: 148
Member
|
Member
Joined: Feb 2006
Posts: 148 |
yes there lines 5,6,7,8,9 were set up as pri at new location in NH they had 4 analog lines installed and I installed and programmed them to 6 digital phones works great, here's the situation 1 guy is left in Florida at a home office with a IP phone that he used , system disconnected and now in NH 2 additional IP phones in NH for users question is how do you make the IP phones work . I see that Florida phone systems took out there network equipment also can run a report and see ext 140 141 142 had ip addresss looking to get the IP set up back on line
Danny
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
yes there lines 5,6,7,8,9 were set up as pri at new location in NH they had 4 analog lines installed and I installed and programmed them to 6 digital phones works great, here's the situation 1 guy is left in Florida at a home office with a IP phone that he used , system disconnected and now in NH 2 additional IP phones in NH for users question is how do you make the IP phones work . I see that Florida phone systems took out there network equipment also can run a report and see ext 140 141 142 had ip addresss looking to get the IP set up back on line At the very least you need to update the programming with the new public IP address. You may possibly need to set up port forwarding on the router / firewall as well.
|
|
|
|
Joined: Feb 2006
Posts: 148
Member
|
Member
Joined: Feb 2006
Posts: 148 |
thanks that public IP from the new Comcast modem gets programming into the esi 50 ? all so all thats on site is the comcast modem they dont have a router or fire wall in new hamshire
Danny
|
|
|
|
Joined: Nov 2004
Posts: 1,581 Likes: 1
Moderator-ESI - Executone
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,581 Likes: 1 |
so, does the customer have a static IP ? , you will need 2 internal static IP address you will need a port fwd set up on port 59002 ( TCP) for the NSP, and port fwd set up on 59001 for the IVC ( internal card) UDP this is the port the IP talk on do you know what software the phone system is running?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
Joined: Feb 2006
Posts: 148
Member
|
Member
Joined: Feb 2006
Posts: 148 |
thanks Brian I don't know the SW level this system was up and running in Florida now in NH only real difference is a new internet carrier Comcast
Danny
|
|
|
|
Joined: Feb 2006
Posts: 148
Member
|
Member
Joined: Feb 2006
Posts: 148 |
update to this install system is up and running 4 line analog lines 1,2,3,4 6 48 button digital phones
comcast modem for internet plugged into 16 port net gear switch Esi 50 plugged into a spare switch port
2 48 Ip phones plugged into switch boot up and find ESI system work fine.
only thing not working is the 1 48 button remote ip phone in a florida home office wont find the system says lost com link reconnecting. . I did update to new IP address into the ESI system any help on the remote phone not finding this ESI_50 server
Danny
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
update to this install system is up and running 4 line analog lines 1,2,3,4 6 48 button digital phones
comcast modem for internet plugged into 16 port net gear switch Esi 50 plugged into a spare switch port
2 48 Ip phones plugged into switch boot up and find ESI system work fine.
only thing not working is the 1 48 button remote ip phone in a florida home office wont find the system says lost com link reconnecting. . I did update to new IP address into the ESI system any help on the remote phone not finding this ESI_50 server The phone needs to be reprogrammed as well so it knows the new IP address and can go find it. There is software or they can mail the phone back and plug it in locally then send it back to Florida .... or deliver it yourself!
|
|
|
|
Joined: Dec 2007
Posts: 6,807 Likes: 18
Retired Admin
|
Retired Admin
Joined: Dec 2007
Posts: 6,807 Likes: 18 |
...send it back to Florida .... or deliver it yourself! ROAD TRIP!
|
|
|
Forums84
Topics94,384
Posts639,240
Members49,799
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Yoda),
99
guests, and
105
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|