web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Aug 2006
Posts: 131
WJS Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 131
Is there a way to have a private line on a partner ACS Ver 3 with a Voice messaging PC card so that when a certain number is called, it rings only to that ext and gets that ext mailbox? I know I can get in to line access and turn that line off at all ext's but I'm having trouble getting it to go to the voicemail box of the correct ext. They want to dedicate line 4 for a separate business. Thank you.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Feb 2005
Posts: 12,345
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,345
Likes: 3
Use Call Coverage. Assign the extension in #208. Make sure it's not assigned in #206.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Aug 2006
Posts: 131
WJS Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 131
Thanks Hal, It's still going to the AA even if I take it out of #206.I must be missing something. If I call the ext directly it goes to VM.

Joined: Oct 2004
Posts: 240
Member
Offline
Member
Joined: Oct 2004
Posts: 240
#206

use option 3

Joined: Feb 2005
Posts: 12,345
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,345
Likes: 3
No. The CO line in #206 group 7 not assigned (2). If you do that I can't see how the VM still picks it up.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Jul 2001
Posts: 3,346
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,346
Likes: 10
That used to be my stance, that if you were going to use #208 to make the line cover to a mailbox that #206-7 needed to be 2-Not Assigned, as 3-VMS Line Cover is intended for Partner Mail, PM VS, and Partner Messaging, where you set Line Ownership within the voicemail itself.

But I ran into an R6 a long while back, where #208 would not pick up until I set #206-7 to 3, so give it a shot.

Joined: Aug 2006
Posts: 131
WJS Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 131
I've tried it both ways and I still go to the AA greeting. I talked to the customer and said we could put an answering machine on the line and he said that is totally acceptable. So I always have that to fall back on. Thanks for your help.

Joined: Feb 2005
Posts: 12,345
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,345
Likes: 3
Are you sure that you are assigning the correct line? If you take a line out of 206 it cannot go to the AA so you must be doing something wrong.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Jul 2001
Posts: 3,346
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,346
Likes: 10
Example Line 2 to be covered by Ext. 11

#206-7-02-3
#208-02-11
#310-11-1
Ensure that Line 2 rings (Immediate or Delayed) on Ext. 11

Joined: Feb 2005
Posts: 12,345
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,345
Likes: 3
Tommy- since I can't remember crap anymore I referred to what you wrote many years ago:

Quote
Use "Call Coverage":

The answering extension must have the line assigned to it, and have Immediate or Delayed Ring. It must have Auto VMS Cover, and a mailbox. The extension that will cover the line is assigned in #208-NN-XX, AND in #206-7-NN-2 (NOT ASSIGNED)


Use "Line Ownership":

The answering extension must have the line assigned to it, and have Immediate or Delayed Ring. It must have Auto VMS Cover, and a mailbox. The extension that will cover the line is assigned IN THE VOICEMAIL, under the Line Ownership menu. The line is assigned to VMS Line Cover in #206-7-NN-3, and the setting in #208-NN must be CLEARED.


What's the difference in the two approaches? Using Call Cover, the covering extension can go into DND and the calls will be answered immediately. Using Line Ownership, the owner extension can go into DND, and the line will continue to ring on any other extensions that receive the line.

If you are using PC Card Mail, there is NOT a Line Ownership option, so you must use Call Coverage
instead.

Note that with Call coverage it's #206-7-NN-2 (NOT ASSIGNED)

-Hal



CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Page 1 of 2 1 2

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,331
Posts639,009
Members49,783
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,480 Shoretel
190,773 CTX100 install
189,240 1a2 system
Newest Members
AVO-IT, wierderal, Rupert, hamishegg, Rphoneguy
49,782 Registered Users
Top Posters(30 Days)
Rupert 10
Toner 9
tim10 8
Yoda 5
lyte 4
Who's Online Now
0 members (), 79 guests, and 22 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5