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Joined: May 2017
Posts: 1
OP Offline
Joined: May 2017
Posts: 1
HI ,

we need to hire an NEC Support Technician who can remotely connect to our systems and fix things such as caller id not working on a line. Or set up have a button light up when a certain call comes in.

If you do this type of work can you please reply. We had been using one person but he was literally impossible to get a-hold of. We would wait weeks and weeks for a response. Then we tried a group who billed by 15 minute increments which would be fine except everything seemed to take hours when they would estimate a half an hour and some things they could never figure out like SIP(?) calling.

so our expectations would be that you would respond within a few days of our request and that you have the knowledge to fix/set things up. This can all be done remotely.

thanks for your time!

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Joined: Mar 2014
Posts: 365
Joined: Mar 2014
Posts: 365
Which NEC system is this?
Who is the SIP trunk provider?
If the SIP trunk provider is not on NEC's approved list, then it could take hours of trial and error to get it working. Most of the time it takes ~30 minutes to do if the provider is on NEC's list. This also depends on which NEC system it is.
We also charge by 15 minute increments.

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