|
|
Joined: Jul 2013
Posts: 21
Member
|
|
Member
Joined: Jul 2013
Posts: 21 |
I've had a V10000 working (ext. 131) on an STSe for several years. The customer would like another. I cannot get the new one to work on a spare extension port, though it will work fine when connected to ext. 131. In F51, page B, btn 1 of programming, ext. 131 shows "EXP9000". When I try to program the new port, that isn't one of the options, either via phone programming or STSeAdmin programming. Any ideas?
Last edited by Splat; 02/07/17 04:49 PM.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2013
Posts: 21
Member
|
|
Member
Joined: Jul 2013
Posts: 21 |
Just an update on this problem...I can't get ANY phone to work on ports 5 thru 7 on this card (Slot 8). I swapped it out with a known good DTIB card and still the same. I added a known good DTIB card to Slot 9 and none of the ports work. When I plug a 3515-71 to any of those bad ports, I get correct time and date and "OK SYNC" and some other characters, but none of the buttons work and no dialtone. Bad expansion cabinet or motherboard in main cabinet (even though everything seems to be working fine off the main cabinet)??
|
|
|
|
|
Joined: Jul 2013
Posts: 21
Member
|
|
Member
Joined: Jul 2013
Posts: 21 |
I should add that Slot 8 and 9 are programmed as DTIB cards in F24 programming.
|
|
|
|
|
Joined: Oct 2004
Posts: 1,492
Member
|
|
Member
Joined: Oct 2004
Posts: 1,492 |
maybe a bad cabinet connecting cable? IS it seated correct between both cabinets?
|
|
|
|
|
Joined: Jan 2005
Posts: 15,384 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,384 Likes: 13 |
The slots are programmed for DTIB cards, but was the system rebooted after this programming was done?
I'm also leaning toward an unseated cable between the cabinets. I doubt that it is actually bad.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Jul 2013
Posts: 21
Member
|
|
Member
Joined: Jul 2013
Posts: 21 |
oobie, I know I checked the STA cable connectors and they were good. I don't remember if I checked the cabinet connecting cable, so I'll definitely check that out. Thanks!
EV607797, yes I did reboot after F24 programming.
I went ahead and ordered an expansion cabinet (and cable) last week, so I'll let you know what happens.
|
|
|
|
|
Joined: Jul 2013
Posts: 21
Member
|
|
Member
Joined: Jul 2013
Posts: 21 |
Well, this is an odd problem. I checked the expansion cable and it was seated properly. I replaced the exp. KSU and the cable and I still have the same problem. I guess I'll have to replace the BKSU. I don't know what else to do.
|
|
|
|
|
Joined: Dec 2005
Posts: 651 Likes: 1
Member
|
|
Member
Joined: Dec 2005
Posts: 651 Likes: 1 |
Try turning off station lock in fl. 06. Then plug the phone in and the port should recognize it.
"I thought I was wrong once, but I was mistaken"
|
|
|
|
|
Joined: Jul 2013
Posts: 21
Member
|
|
Member
Joined: Jul 2013
Posts: 21 |
adteldon, thank you! That was it! I don't normally enable that feature on an STS.
|
|
|
|
|
Joined: Dec 2005
Posts: 651 Likes: 1
Member
|
|
Member
Joined: Dec 2005
Posts: 651 Likes: 1 |
You are very welcome. Glad I could help!
"I thought I was wrong once, but I was mistaken"
|
|
|
|
Forums84
Topics94,428
Posts639,501
Members49,821
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Toner),
293
guests, and
64
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
