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Joined: Dec 2016
Posts: 8
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Joined: Dec 2016
Posts: 8 |
I am really struggling to find a solution for my officeserv 7030's that keeps on randomly rebooting.
I have bought 3 7030's in the process of trying to solve my issue.
The problem is that my 7030 would just randomly reboot for no apparent reason. I have programmed all 3 my systems exactly the same and no matter which one of the 3 systems I use, it randomly reboots.
I have tried the following to solve the issue, but without luck:
- Unplug the network cable - system still reboots randomly
- Place behind firewall- system still reboots randomly
- Upgrade software to version V4.75 and then later to 4.91 - still reboots randomly
- Replace all cards such as BRI cards etc on the motherboard - system still reboots randomly
- Add battery backup - system still reboots randomly
- isolate on hold music input with audio transformer for groundloops - system still reboots randomly
- Check my programming for any issues - cannot find anything specific that I think could cause the rebooting
- unplug phones 1 by 1 to see if they are causing the problem - but system still reboots randomly
My next step would be to try and upgrade the bootroms of all the systems. I have noticed that often when the system reboots, it just sits in an unresponsive state and does not come back on, so I have to cycle the power a couple of times to get it back on again.
Does anybody have any ideas as to what I might be missing?
This is a really frustrating problem for me.
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Joined: Nov 2013
Posts: 57 Likes: 1
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Joined: Nov 2013
Posts: 57 Likes: 1 |
Did you try replace the mainboard and the power supply?
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Joined: Dec 2016
Posts: 8
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Joined: Dec 2016
Posts: 8 |
Yes, I replaced the mainboard and power supply 2 times. So I am getting the same behaviour on 3 separate mainboard and power supply units.
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
Posts: 681 |
Try uprgrading it all to 4.93 this may help as samsung changed the bootrom and file system for the OS7030. Also are you uploading the DB or programming it all from scratch by hand? Have you tried just doing basic programming and seeing if that causes the random reboot issue?
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Joined: Nov 2013
Posts: 57 Likes: 1
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Joined: Nov 2013
Posts: 57 Likes: 1 |
1) I know you have backup battery, but is your phone system plug behind a surge protector with backup battery? If you are, please plug directly to a normal surge protector or directly to the wall.
2) When you build the phone system, did you factory default the switch first?
3) When you said you replaced the mainboard and the power supply 2 times. Did you replace it with a working OS7030?
...just try to narrow down the possible. =)
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Joined: Dec 2016
Posts: 8
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Joined: Dec 2016
Posts: 8 |
Hi,
I am going to upgrade to V4.99, I have the 7 pkg files to upload.
Will this update the bootrom, or do I need to load the .bin bootrom file with the recovery procedure? (I don't have a .bin file)
I am uploading the db, haven't tried programming from scratch to see if reboot occurs.
1)Regarding power, the system is plugged into an online UPS system and with the lead acid batteries plugged into the main board for backup.
2) I did reset the system, but to which commands are you referring to specifically?
3) I believe so, it was 2 different systems that I bought from 2 different suppliers.
Thanks for all the ideas, I will continue to try and solve my rebooting issue.
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
Had similar symptoms with a couple of systems. They had to be sent in for repair, something in the memory handler gets corrupted, or so we were told. In any event, it took a trip to the repair shop to fix.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Dec 2016
Posts: 8
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Joined: Dec 2016
Posts: 8 |
Can someone please send me the latest bootrom .bin file.
Thanks
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Joined: Dec 2016
Posts: 8
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Joined: Dec 2016
Posts: 8 |
Hi, I upgraded my systems to the new file system and V4.99 and so far I have not experienced the reboot problem again.
However, I am now experiencing a different problem. The system will work fine and then at some point it just stops allowing outgoing calls. So if I select the outgoing line, there is just no dial tone and you cannot phone out. Incoming calls are still fine. Rebooting the machine solves the problem, and also re-uploading all the settings in the db also solves the problem. Does anyone have any idea as to why this may be happening?
Thanks
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
If you unplug the lines and reconnect them does it fix it?
Do you have a spare trunk port and sli that you can connect to each other and see when the lines don't work if you can call out on that?
Does this happen on all 3 systems or just one?
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