web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#605034 10/26/16 07:51 AM
Joined: Nov 2010
Posts: 68
Member
OP Offline
Member
Joined: Nov 2010
Posts: 68
Good Morning-

I have an ESI 600, for after hours, my client utilizes a 3rd party answering service. I have all calls routed to ID 1, I recorded a message saying please hold and your call will be answered.

When that call is transferred, caller hears silence until 3rd party picks up.

Is there any way, or setting, to generate ring tone for the silence? One of their customers has a phone system that will disconnect the call if it hears 3 seconds of silence. So, all their calls are getting dropped.

I have 24 channels with a PRI

Thanks guys-

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
You certainly have a quite unique 24 channel PRI. The 24th channel is not a voice channel, it is the bearer channel and contains all the signalling information for the other 23 channels.

Look in F2131 and see if you have ring back checked for all channels.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet
Joined: Nov 2010
Posts: 68
Member
OP Offline
Member
Joined: Nov 2010
Posts: 68
ha- yeah, it's early.

Thanks, I'll check

Joined: Nov 2010
Posts: 68
Member
OP Offline
Member
Joined: Nov 2010
Posts: 68
Yep- Ring Back is checked. Does Dial Tone right next to it have anything to do with it? Those are all unchecked.

Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
No.

How are you transferring the calls?

One other thing, make sure the PRI provider is retransmitting ring back tone. With some, this is an option.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet

Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,229
Posts638,536
Members49,751
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
210,415 Shoretel
186,974 CTX100 install
186,073 1a2 system
Newest Members
Housetech, MeganH, daob_sa, On Hold Concepts, TS Comm
49,751 Registered Users
Top Posters(30 Days)
Toner 8
Yoda 7
dexman 5
Who's Online Now
3 members (dexman, Toner, justbill), 102 guests, and 34 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5