Ring tone options on Summit with STS phones?

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Ring tone options on Summit with STS phones? #604345 10/01/16 01:18 AM
Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC	I swear that I'm learning something else every day on this system. This residential customer doesn't like the ring tones provided on their STS phones (the STSe KSU failed, we replaced it with a Summit). She wants to cancel the purchase because of this. Ugh. Is there any reason why we can't pull up the supposed myriad of ring tones on the STS phones? It seems as if there are only four available, and according to the customer, they all sound the same. She's right. They don't offer much of a difference. Ed Vaughn, MBSWWYPBX

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Re: Ring tone options on Summit with STS phones? EV607797 #604359 10/01/16 03:45 PM
Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA	Only 4? There are 15 options, but not sure they all work on the STS phones. We always default to number 15, because it sounds the most pleasant. https://ournewphone.com/index.php/lg-emg-80-training/59-ring-tone Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Ring tone options on Summit with STS phones? EV607797 #604368 10/01/16 09:50 PM
Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC	We found out through technical support that the additional ring tones are actually downloaded from the KSU to the newer phone models. The STS phones don't have this capability, hence the reason for the limitation of only four tones. Looks as if we'll be putting their STS KSU back in after it has been repaired. Ed Vaughn, MBSWWYPBX

Re: Ring tone options on Summit with STS phones? EV607797 #604372 10/02/16 09:11 AM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Does this customer happened to be located in Ghent, Norfolk? Off white STS phones? If so good luck with that! By the way, if the STS phones should all ring with the same tone, or split by which line rings, then change the CO ring tone instead, there are 12 of them, and they reside in the ksu not in the phone. Last edited by Derrick; 10/02/16 09:34 AM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Ring tone options on Summit with STS phones? EV607797 #604585 10/08/16 11:24 AM
Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC	Yep, it's the same customer. We have sent their KSU out for repair and will be putting it back in once it comes back. We will then use the Summit KSU elsewhere. Lesson learned. Ed Vaughn, MBSWWYPBX

Re: Ring tone options on Summit with STS phones? EV607797 #604593 10/08/16 02:10 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Had a customer like that once. Couldn't stand any of the ring tones. Took a Viking tone generator and hooked it up to the MOH port and set the system to ring over page. Turned background music on all sets and they got the choice of multiple ring tones. Didn't seem to be bothered by the lit LED on the speaker. Kludgy but it's been in over 6 years.

Re: Ring tone options on Summit with STS phones? EV607797 #604633 10/10/16 09:10 AM
Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC	Very interesting work around, Dave. Ed Vaughn, MBSWWYPBX

Re: Ring tone options on Summit with STS phones? EV607797 #605869 11/29/16 12:25 PM
Joined: Feb 2016 Posts: 1 Reno, NV kenpodon Member
kenpodon Member Joined: Feb 2016 Posts: 1 Reno, NV	I just ran into this same issue at one of our sites. I ended up changing the Frequency under the maintenance tab, Tone Frequency / Cadence #32 "CO Differential Ring 1". I changed it to 450 and 480. It was much more pleasant at that lower frequency.

Re: Ring tone options on Summit with STS phones? EV607797 #605884 11/29/16 11:02 PM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	For what it's worth, I've repaired several STS & XTSc KSUs in-house just by replacing one capacitor. - Dave S. - You can never appease your ideologue opponents.