atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems 200 Mx bad quad CIM port, alarm?

I've got an Mx running 5.0.0.18 with a quad CIM (2 ASUIIs on the dual CIM and one on the quad). Port 4 on that module appears to have gone bad. Had an ASUII on it programmed as bay 5, the ASUII works in other ports but won't ID under ASU INFO when connected to port 4. I added programming for port 3 / bay 6, copied everything over from bay 5 in form 9 and moved the ASUII, it came up good. However, bay 5 is in Major alarm. There are no lines, trunks, or receivers on it, so I can't find any way to adjust the alarm threshold to cover that bay being down. I can view the alarms, I can see lines, trunks, receivers AND bays in the Show Alarms option, and ONLY the bay option has an alarm, but the bay option doesn't exist under the Set Alarm Threshold option. I can't just remove it from programming, as port 4 must be programmed in order for any of the other ports on that quad CIM to work with an ASUII. Thought about some kind of loopback plug but haven't been able to make that work.

Any suggestions...? I'm new to the forum so please be kind.

Just a side note: I do plan to upgrade to 5.0.2.12, but I doubt that will fix this issue...

did you remove it from form 53

Yeah, but if it's removed from 53, then the other ports stop working on that quad CIM - Mitel documentation says port 4 HAS to be programmed first for ASUIIs to work on any other port on the quad CIM. I did try that, pbx rebooted, the ASUII i'd moved to port 3 wouldn't come back up. Added port 4 back again in 53, pbx rebooted again, and the port 3 ASUII came back up.

I'm actually upgrading them right now to 5.0.2.12, I'll update this post when it's complete.

Hmm. The plot thickens, upgrade failed after step 3, got a "general failure 01D8". Gonna pull the syslogs.

Hopefully unrelated to the issue I was actually asking about, with the alarm thresholds and quad CIM. So, still looking for suggestions on that.

I'm guessing that your bays are:1 (controller), Bay 2 (1st port of dual CIM), Bay 3 (2nd port of dual CIM). Why is the 4th port on the Quad CIM Bay 5?

What caused you to assume port 4 on the Quad CIM was bad?

Yup, you got it right - Bay 4 is the T1/E1 module, so Bay 5 is the first-used port on the quad CIM, port 4.

The ASUII on that port busied out, and ASU Info in mtce had port 14 (fourth port on quad CIM) as Up, but device Unknown. When we moved the ASUII's connection to one of the dual CIMs it came right up. I programmed form 53 to use port 3 of the quad CIM for "Bay 6" and moved all the extensions in form 9 over from their original Bay 5 locations to Bay 6, essentially making the ASUII into Bay 6 in programming. Everything on it is working fine on port 3, I just can't get the dang Major Alarm to go away (or adjust the threshold to cover it).

Can you program an extension on it?

Yeah, I guess? I can add ASU node in form 1 for bay 5, add an ONS card, and add an extension to it in form 9...but of course there's nothing physically there, so it just busies out. Why, whatcha thinking?