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Joined: Dec 2002
Posts: 9,428 Likes: 1
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Joined: Dec 2002
Posts: 9,428 Likes: 1 |
Mitel 5000 running 5.1 software
Wanted to forward a user's IP phone extension to his home office number.
I first tried forward on the phone itself and it only worked with internal calls. External calls hit VM and did not go any further.
When I made a STAR app and CRA with a phantom ext that forwarded to his home number - it worked with internal and external calls.
Did I do this right or is there an easier way?
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
If the phone was manually forwarded, any system forward path should be ignored and no calls should end up in voice mail. Is DEE in use or is this phone a member of a hunt group?
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Joined: Dec 2002
Posts: 9,428 Likes: 1
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Joined: Dec 2002
Posts: 9,428 Likes: 1 |
I do not believe we use DEE. This phone is not in any hunt groups.
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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