|
|
Joined: Apr 2014
Posts: 2
Member
|
Member
Joined: Apr 2014
Posts: 2 |
I have 2 e5000i-8 phones in my office that I cannot get to respond w/ *00. This works on every other e5000i-8 in my office but not on these 2. I have read through most of the manuals I can get my hands on and there is NOTHING about this, just press *00 for station id. The manuals are a bit confusing on what features are really available on this phone and SIP phones. Any ideas?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
What system are these phones running on?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Joined: Aug 2004
Posts: 9,168 Likes: 17
Admin
|
Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
Sounds like a Vertical Wave.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Sounds like a Vertical Wave. That's what I was thinking as well.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Joined: Apr 2014
Posts: 2
Member
|
Member
Joined: Apr 2014
Posts: 2 |
Ayup, Vertical Wave w/ Viewpoint Call Center - ACD. What is odd, is one of these 8 butt phones is associated w/ an agent in VP, just can't use the phone feature codes or programmed feature buttons for it. *50-56. It has a station ID setup in the section for using a diff station location, but I can't get the phone itself to give me the station ID when I *00.
|
|
|
|
Joined: Aug 2004
Posts: 9,168 Likes: 17
Admin
|
Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
When ever I had something weird like that I would uninstall the set in Global Administrator and rebuild. I would also make sure *00 is dialed with the handset down, the speaker is working and you haven't exceeded the user license/ call center agents license.
|
|
|
Forums84
Topics94,394
Posts639,306
Members49,804
|
Most Online5,661 May 23rd, 2018
|
|
1 members (dans),
323
guests, and
28
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|