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Joined: Jan 2006
Posts: 72
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Posts: 72 |
All sets are on a "forced mute" mode.
When making a call the mute key is automatically activated and says cannot disable forced mute.
Anyone know what flag or code to disable?
-dan
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Joined: Apr 2006
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First place I would look would be in the feature key programming.
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Joined: Nov 2001
Posts: 2,500
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If all your stations are like that its probably a DSP problem. Check the programming on the OPC card or reset the OPC card.
The mute code is 314
Rhett
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Joined: Jan 2006
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Dont have an OPC only a CPC. Its happening on all sets even the 8560 I thought they had built in DSP.
Mute code not disabling feature. Any other thoughts?
-dan
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Joined: Nov 2001
Posts: 2,500
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The forced mute is on because the sets dont have the ability to use speakerphone. Speakerphone needs to have DSP's. Have you tried resetting the system? Have you downloaded the error logs to see if there is any DSP problems?
Rhett
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Joined: Mar 2005
Posts: 588
Moderator-Mobil Phones, Computers
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Moderator-Mobil Phones, Computers
Joined: Mar 2005
Posts: 588 |
Was this working and quit? Are you using DKSC or DKSC-16. I have seen this before and it was because of a lack of speakerphone resources. The DKSC does not have any DSPs and it requires an options card for speakerphone operation. When a phone tries to use speakerphone mode it needs an available DSP resource from either the DKSC-16, DKSC-16+, or the options card. If none of these are available then the problem that you describe will occur.
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Joined: Jan 2006
Posts: 72
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Posts: 72 |
Thanks guys. I have not downloaded any logs yet.
Yes, handsfree did work b4 and quit. I have DKSC-16+ installed. Would a reset release the DSP resourses? Maybe they are locked up?
-dan
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Joined: Jan 2006
Posts: 72
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Resolved - reset fixed problem. thanks
-dan
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