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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
What does Comcast call Disconnect Supervision? I know most of the Telco's call it Cutoff-on-Disconnect.
I have a client that switched to Comcast and now their voice-mail hangs because there is no disconnect signal being sent. Comcast is telling the customer that their phone system is not compatible with Comcast's equipment. Sigh....
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Ran into the same problem with a cust of mine...You have to put in a trouble ticket and get to a tech..(good luck with that) and ask for a positive disconnect..takes awhile.."took me a week"
Good Luck
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
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Joined: Mar 2010
Posts: 15
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Member
Joined: Mar 2010
Posts: 15 |
I spoke with 2 techs at comcast and they said that they have no settings to change and their system is setup to 900ms. Has anyone figured this out with sbx and comcast lines.
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Joined: Aug 2012
Posts: 71
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Joined: Aug 2012
Posts: 71 |
One of my radio station clients fought this with Mediacom, and gave up after a few months of fighting. Their telco guy installed an Advanced TelePhonics CP-2 call progress decoder... linkSandman sells a version too... Universal CPC Generator
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
In uK its called disconnect clear time and we get them to set it to 800ms Always the problem with v/m hang
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Joined: Mar 2010
Posts: 15
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Joined: Mar 2010
Posts: 15 |
I had comcast replace my Arris Model TM502G EMTA and sure enough the problem is gone.
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Joined: Jan 2018
Posts: 21
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Joined: Jan 2018
Posts: 21 |
I've had this problem at several locations now. Is it the safe to say mediacom needs to replace their modem? I Never have this problem with actual telco providers.
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Joined: May 2002
Posts: 17,731 Likes: 25
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Member
Joined: May 2002
Posts: 17,731 Likes: 25 |
Going to lock this topic as it is over 5 years old.
Retired phone dude
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