web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2005
Posts: 526
MVSpeed Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 526
Anyone having an issue with v-9.0 sending one in about 100 calls to a CRA when the system is programed for everything to route through a hunt group? Programing is all correct, all active trunks in group, sent to HG 2000 and sent to CRA after 20 seconds. most calls work fine just that occasion and I have more stations in the ringing group than I do lines so it isn't an issue of the call not having a place to go. any ideas??

------------------

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2001
Posts: 774
Member
Offline
Member
Joined: Aug 2001
Posts: 774
My first question would be, how do you know this is happening? Is the caller put str8 to MOH while it is ringing the HG? Where you lucky enough to be that 1 in 100 caller? Do you have TASKE or something that is showing you this is happening? Are you sure all agents were logged in to the HG?
Second question is what type of incoming lines? Copper or T1? If copper verify the rotary group of lines (also called Hunt Group). Some times the last line in a rotary group will be programmed as a back door number for access to a CRA.
Not alot of info yet, but some good places to look for an answer.

------------------
Voice and Data Cabling in DFW, [email protected]
DnR Communications


Voice and Data Cabling in DFW, [email protected]
DnR Communications
Joined: May 2005
Posts: 526
MVSpeed Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 526
It's been complained about for a month blew it off the first time then Friday it happened to my boss. The call goes straight to CRA not camping. No back door lines programed in the system, all lines are in hunt and all are to HG 2000, Lines are all copper (12 lines)
THANKS!!
Randy

Joined: Aug 2001
Posts: 774
Member
Offline
Member
Joined: Aug 2001
Posts: 774
I would start by calling each number in the HG seperately, and verify that each number goes to the HG. Have to do this after hours and tell system it is normal business hours, also use a butt set on lines to verify each line was tested. The CPU can be a funny item, but will normally make the same mistake over and over again. It may have one line programmed differently, even tho in DB it shows all being programmed the same, but then again it should happen each time a call comes into that line.

------------------
Voice and Data Cabling in DFW, [email protected]
DnR Communications


Voice and Data Cabling in DFW, [email protected]
DnR Communications
Joined: May 2005
Posts: 526
MVSpeed Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 526
I did that before posting here, set the test set on eash line to verify I wasn't rolling past the line I was testing went through all lines and all rang the group fine. Totally lost on this may need to open a ticket with Inter-tel, nothing on the knowlagebase about anything and no later version available yet setting at 9.002 already
Thanks
Randy

Joined: Aug 2001
Posts: 774
Member
Offline
Member
Joined: Aug 2001
Posts: 774
no later version available yet setting at 9.002 already
Thanks
Randy[/B][/QUOTE]

Well, 9.0-02 might have a bug in it, so Yes I would enter a ticket with Inter-Tel.
Sorry I was no help.

------------------
Voice and Data Cabling in DFW, [email protected]
DnR Communications


Voice and Data Cabling in DFW, [email protected]
DnR Communications
Joined: May 2005
Posts: 526
MVSpeed Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 526
Thanks for trying!!
Randy


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,305
Posts638,893
Members49,771
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,860 Shoretel
189,972 CTX100 install
188,085 1a2 system
Newest Members
Mansour, Dave Simmons, Soulece, Robbks, A2A Networks
49,770 Registered Users
Top Posters(30 Days)
Toner 17
teleco 7
dexman 6
dans 5
jsaad 5
Who's Online Now
0 members (), 103 guests, and 31 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5