atcomsystems.ca/forum Forums Other TDM Phone Systems XBlue Networks Telephones & Systems CID on X16

Has anyone experienced CID problems? I'm just playing with this in my home, when I first hooked it up CID worked fine, placed about 10 calls. Hooked it up today CID very intermittent, tried another KSU same problem. I reset the KSU and phones it might work a time or two than back to intermittent. I bridged a CID box ahead of the KSU and get CID every time.

One thing I noticed even after the phones and the KSU were unplugged for a couple days they still came up with the correct ext numbers and named I'd entered, when I put the phones on the new KSU the ext numbers stayed the same, so the memory for the ext number must be in the phone, not the KSU. Don't know if any of this has to do with the CID problem or not. Thanks.

No, no, and no.

Caller ID stable.

2 minutes without power should dump KSU. Did you flip the switch three times?

The memory is in the KSU, not the sets. ?????

Of course, I could be wrong about all the above...just did the reset thing for a customer. She had to re-register the sets, redo the ringing, and VM. What can I say?
:shrug:

Yep all the above Ken. And when I put the sets on the new KSU the "non" admin set ext 302 came up on the new, freshly initialized KSU. That's why I said the "my extension is" must be in the sets and they were unplugged and the KSU had no power for over 48 hours.

No answer here....the last time I had one do that was the freebie I got for attending the Dealers Meeting....just did weird things. Paul said send it back...he wanted to play with it.

Will check with my installed base, get back to you.

Ken

Yes, Bill, many of the station-level programming items are actually stored within the phone itself. This includes speed dial entries, caller ID logs and of course, the extension number itself. The phone has a very limited memory retention time (a couple of minutes without power). If a phone is disconnected longer than that, it's possible that this stored information will be lost.

These are kind of like IP phones without the power requirements. Unlike traditional key systems where everything is stored in the KSU, the X-16 does distribute some of the intelligence to the phones themselves.

They do offer a "terminator" that can be plugged-in to an existing jack if a phone must be removed for an extended period of time to retain the system's settings. It is very inexpensive.

As for the manual and documentation for the X-16, I think that the whole set consists of about ten pages. There's just not much to it and 90% of the features are already set. With the exception of ringing programming, there's not really much else that you need to know.

Your right about the ease of programing Ed. I'm messing around with it again this am to see if I can correct the problem. Like I said everything was unplugged and in the box for over 48hrs.

hitechcomm, Ken, if you figure it out let me know, I'll post if I do also.

Here's what I did:

reset KSU
Hook up phone and reset phone
reset KSU again
power down and back up

CID worked one time, Don't forget two KSU's are acting the same. At this time I'm just using one phone, was using two when all this started.

NOTE: after all this went into CID history and all history from yesterday was still there, even after phone and system reset and being without power and unplugged all night.

Spoke to 2 of my customers, they did not notice CID problems, they will start taking notice.

Plugged in other set after removing the one I'd been using. Again after being unplugged all night it came up with the extension number I had assigned it and had CID history. Cleared all history, did the above proceedure and it came back as ext 301 as it should, CID worked one time.