|
|
|
|
Joined: Jan 2007
Posts: 75
Member
|
|
Member
Joined: Jan 2007
Posts: 75 |
Ok, we have an IDS228
We wired some new phones and they are not working... so just for grins I plugged in a model 32 phone and it WORKS FINE!!! but when I plug in the model 64 phones, they never boot, they either keep resetting or hang on the splash screen... these are wired via CAT5 cable.... Anyone have any ideas what could be causing this? I swapped cards and no luck...
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
|
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
what software version are you running on the cpu?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
|
Joined: Nov 2005
Posts: 828
Member
|
|
Member
Joined: Nov 2005
Posts: 828 |
Are the phones new to you? If M32 works then M64 should as well - there is no difference in wiring/card/programming/etc. Try plugging in M64 to port that has been in use for some time to verify that the phone is good.
Mike
|
|
|
|
|
Joined: Jan 2007
Posts: 75
Member
|
|
Member
Joined: Jan 2007
Posts: 75 |
ok, Here is what I know for sure. These are tested known good phones.... I am using them on other extensions and have played many of a musical phone... the phone are 100% known good.
the m32 works 100% of the time, the m64 does not....
the cpu rev is 3 I think... does that sound right? It is a pretty current CPU because we use Caller ID w/text and number
|
|
|
|
|
Joined: Nov 2004
Posts: 194
Member
|
|
Member
Joined: Nov 2004
Posts: 194 |
as everyone said, there is no difference in wiring for all Executone phones. take the M64 and move it to other EXT that is working on the original ports and see if that phone will come up. I think you have a bad phone or bad base cords.
what is the model number of the station card, try to use 15700 or 15750 even 15640 should work. there were some older station cards that were hot and made the phone go crazy, but I have not seen this in 8 years or so.
Executone super tech.
|
|
|
|
|
Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
|
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
You say You are using them on other extensions..?
Maybe( I'm going out on limb here) you are using a Very Old station card?, but, if the 32's work...the 64 should. as far as that software, I believe that was probably the Last software ever produced so, it is most likley compatible, how about if you tell the port it is going to be a M64 Before you plug it in?
Try hooking it up Directly at the phone system, Maybe something is goofy with the cat5? Length?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
|
Joined: Jan 2007
Posts: 75
Member
|
|
Member
Joined: Jan 2007
Posts: 75 |
the cards i'm using are 15740 rev j. tried a couple rev f cards also but same
|
|
|
|
|
Joined: Nov 2004
Posts: 194
Member
|
|
Member
Joined: Nov 2004
Posts: 194 |
ok, 15740 has to work, you might have other problems lets talk in the morning.
Executone super tech.
|
|
|
|
|
Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
|
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
anybody get to the bottom of this?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
|
Joined: Nov 2004
Posts: 194
Member
|
|
Member
Joined: Nov 2004
Posts: 194 |
Executone super tech.
|
|
|
|
Forums84
Topics94,428
Posts639,501
Members49,821
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (phonman123),
369
guests, and
91
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
