IDS 42 resetting

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IDS 42 resetting #49786 11/05/08 01:15 AM
Joined: Mar 2008 Posts: 166 Ft. Smith, AR NWA Telcom Member
NWA Telcom Member Joined: Mar 2008 Posts: 166 Ft. Smith, AR	I have an ids 42 that keeps resetting by itself. Software version is 8.2.4. Sometimes it will reset consistently, sometimes a few times a day. I have swapped out the ksu and expansion ksu, grounded and ungrounded the system, installed a ups. I have tried to isolate bad cable, but can't seem to find a pattern to the resetting. Has anyone else had this problem? I would appreciate your help. Gerald Ducote NWA Telcom [email protected]

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Re: IDS 42 resetting #49787 11/05/08 02:56 PM
Joined: Nov 2004 Posts: 1,582 Likes: 1 40 miles North of Phila nonameyet Moderator-ESI - Executone
nonameyet Moderator-ESI - Executone Joined: Nov 2004 Posts: 1,582 Likes: 1 40 miles North of Phila	"I have swapped out the ksu and expansion ksu" and it's Still resetting? Installed a UPS? and it's STILL resetting? Time to Move out of that Building I can see the light at the end of the tunnel.. Retirement 2019 ( It has happened )

Re: IDS 42 resetting #49788 11/05/08 04:50 PM
Joined: Sep 2001 Posts: 2,345 Likes: 7 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,345 Likes: 7 Canada	Yes I agree.Is there anything else that can be causing this?What type of environment is this syetm in?

Re: IDS 42 resetting #49789 11/06/08 01:59 AM
Joined: Feb 2005 Posts: 1,037 Stow, Ohio Toshiba Bob Member
Toshiba Bob Member Joined: Feb 2005 Posts: 1,037 Stow, Ohio	It may be a external power related issue? Reminds me of a Fox TV station that I installed a EZ-96 in and they added a huge flashing sign and the electrician messed up and surges were coming causing the EZ-96 to reset.

Re: IDS 42 resetting #49790 11/06/08 03:16 AM
Joined: Mar 2008 Posts: 166 Ft. Smith, AR NWA Telcom Member
NWA Telcom Member Joined: Mar 2008 Posts: 166 Ft. Smith, AR	I have seen this problem happen at a different location before. The problem was caused by a bad base cord that kept being rolled over by a chair. But, I am still thinking it could be a power problem. I recently disconnected the grounds from the KSU, we will see what happens. Gerald Ducote NWA Telcom [email protected]

Re: IDS 42 resetting #49791 11/06/08 11:20 AM
Joined: Feb 2007 Posts: 16 Jacksonville, FL busyfonman Member
busyfonman Member Joined: Feb 2007 Posts: 16 Jacksonville, FL	I too have seen this exact problem before. You might want to ask the customer if any of their people are getting static shocks when they answer the phone. After spending countless days of frustration chasing a similar ghost, I was fortunate enough to make the shocking observation that every time the receptionist answered the phone she got a static blast. As a result I was also fortunate enough to watch the phones start to wig out just before the system would reset. The root of all evil turned out to be the results of static shocks caused by the low winter humidity, her leather soled shoes, & the offices nylon carpets. The phone would ring, she would shuffle across the room to answer it, & ZAP!!! As she wasn't too keen on the idea of giving up the clothing we had to settle on having the carpet treated with anti-static spray. Hope it helps you

Re: IDS 42 resetting #49792 11/07/08 06:04 AM
Joined: Nov 2008 Posts: 48 North Central MD Bellhanger Member
Bellhanger Member Joined: Nov 2008 Posts: 48 North Central MD	Do you have the Reset Disable option set to No or Yes? Edward

Re: IDS 42 resetting #49793 11/08/08 03:54 AM
Joined: Mar 2008 Posts: 166 Ft. Smith, AR NWA Telcom Member
NWA Telcom Member Joined: Mar 2008 Posts: 166 Ft. Smith, AR	The reset enabled is set to yes. However, I did turn it to no for the sake of observation, but it didn't help any. It is very possible it could be something on the lines of the static problem that was mentioned, judging from the way it has been acting. Gerald Ducote NWA Telcom [email protected]

Re: IDS 42 resetting #49794 11/09/08 01:13 AM
Joined: Nov 2006 Posts: 187 Tewksbury,Ma. juno Member
juno Member Joined: Nov 2006 Posts: 187 Tewksbury,Ma.	Check your phones the M phones caused the same touble had two that if used to answer the system reset check your error log on the phones. Juno

Re: IDS 42 resetting #49795 11/10/08 07:06 AM
Joined: Mar 2008 Posts: 166 Ft. Smith, AR NWA Telcom Member
NWA Telcom Member Joined: Mar 2008 Posts: 166 Ft. Smith, AR	I don't know how to read those error logs, could you help me with that? Gerald Ducote NWA Telcom [email protected]