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Joined: Jan 2007
Posts: 1,217
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cs100
Got dispatched to a customer who is having that problem. Basically, they answer the phone and the person on the other end cannot hear them but they can hear the caller. This started happening a few months ago and has been slowly getting worse. It has happened on multiple phones and only happens when answering an incoming call.
I didn't do much, just power-cycled the system. Gave them a log to fill out of date/time, line, extension so we have info on this when we call the provider.
Any ideas on what could be causing this?
Aaron
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
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Joined: Jan 2007
Posts: 1,217
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Joined: Jan 2007
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Thanks, I'll look into that.
Thanks, I'll look into that.
Aaron
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Joined: Jan 2006
Posts: 212
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Had the same problem with a few CS 100's that are ESI Linked. Software Issue, we updated to the latest software and it fixed it. I think it was 12.5.04.00.
A lots of times when you update to the new software, you find other problems that you did not have before. So be careful to read all the release notes first.
Cosmo
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Joined: Jan 2007
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Thanks guys, one of our guys updated the software. Now we'll wait and see.
Aaron
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