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Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
Originally posted by Justin M: The only password reset option is through an ESI Dealer. You did Read this?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Apr 2009
Posts: 12
Member
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Joined: Apr 2009
Posts: 12 |
Yeah, right after the last post of mine. *sigh* haha. I 100% admit that I'm new at this, but I'm not looking for an "easy fix", as in "gimme a password!" or "how to reset it!". I've done 4 or 5 different systems in the past, and they've all had a 'reset option'. So, learning that this ESI Dealer phone call is required, does anyone know of a good number to call, or direct me to a website? I was able to find ONE (972) phone number, which is closed (after hours). I'm assuming there's no tech support line, or any such thing? Jeeeeez I sure wish I had the installer password--all I have to change is the auto attendant greeting--that's IT. Everything else is programmed. AHHHH!!
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Joined: Apr 2009
Posts: 12
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Joined: Apr 2009
Posts: 12 |
And I just spoke with the person that sold the phone system to my friends/clients; and they said we'd need an ESI person to come out and reset the PW. Assuming that's my only option, will that also require a re-initialization of the system, or can they just reset the PW and leave the programming in tact?
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Joined: Dec 2005
Posts: 1,399
Member
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Member
Joined: Dec 2005
Posts: 1,399 |
If that person knows the password, they can either give it to you or chamge it to something else or the default without changing any of the programming.
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Joined: Apr 2009
Posts: 12
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Joined: Apr 2009
Posts: 12 |
Well, unfortunately, the person who owned the system doesn't have it--so I'm guessing only whoever installed it (an ESI tech, no doubt) possesses it. Anyone know a good phone # to try? I'm in Orange County, CA...if it matters
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Joined: Oct 2005
Posts: 3,124
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Member
Joined: Oct 2005
Posts: 3,124 |
all I have to change is the auto attendant greeting--that's IT. Everything else is programmed. AHHHH!! The AA greeting can be changed using the ADMIN password. The system can be initialized and the passwords will reset to default but the current password is required to activate the initialize procedure so your still out of luck. 94astro has requested your location since you might be neighbors. Great starting point! A member named SST is in Timecula, CA that might be close or not. :shrug: Upstateny can find you a local dealer if you ask him nicely. He did it for KATHY You can call ESI and request a local reseller referral, they won't give you tech support but they will dern sure give you a list of contacts. Dude, meet us halway :read:
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Let me know if you would like help finding a dealer.
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Joined: Jul 2003
Posts: 766
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Member
Joined: Jul 2003
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I'm in Temecula, if you need any assistance give me a call 951-302-1854 x107
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Joined: Apr 2009
Posts: 12
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Member
Joined: Apr 2009
Posts: 12 |
Thanks for all the help you guys, it's greatly appreciated.
And Grider...I used the admin password, yet couldn't get any functions under "4" which is all of the auto attendant functions. If you know otherwise, please enlighten--that's the only thing I need to program.
SST, I'm sure I'll be calling you soon. Thanks again
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Originally posted by AJBRE Servcs: Thanks for all the help you guys, it's greatly appreciated.
And Grider...I used the admin password, yet couldn't get any functions under "4" which is all of the auto attendant functions. If you know otherwise, please enlighten--that's the only thing I need to program.
SST, I'm sure I'll be calling you soon. Thanks again The AA greetings are under function 6...the AA programming is under function 4....which requires installer level access.
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