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Joined: Jan 2007
Posts: 393
Member
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Member
Joined: Jan 2007
Posts: 393 |
E-class installed Jan 2006
This site was programmed so lines 1thru 4 goto ID1 and lines 5 & 6 goto ID2
Customer has 2 companies so ID1 is for first company ID2 is for second company, set up like a "pretend tenant"
customer now asking if someone hits zero when in ID1 it rings x100 but if hits zero in ID2 rings x109.....
This can't be done right? hitting zero can only take you to one place regardless of what ID branch you are on or what line you dialed in on??
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Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
sure you can, set up ID1 to reroute to a dept with x100 setup another dept for ID2 with x109
The 'Zero ' destination is for when an internal ext press 0...it also can go to a different dept.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jan 2007
Posts: 393
Member
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Member
Joined: Jan 2007
Posts: 393 |
in easy acess I have the ID1 & ID2 set up to go to diferent dept's under NO RESPONSE
but what about when someone presses zero while listening to either ID1 or ID2?
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
0 is under extension programming (function 3)...the time out is under branch programming. Unless the system is new enough to offer tenant services (function 169 i believe but that is off the top of my head) then you are stuck with 1 zero out option. Sometimes a generic "you have reached the operator - pleaee leave a message" mailbox with notification to the right extensions may allow you to make them appear separate.
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