It is rare that I personally contact you directly. But this is an important exception

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It is rare that I personally contact you directly. But this is an important exception #460919 01/20/05 12:02 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Anybody else find this statement a little offensive? Seems like it would be a good thing to contact your customers more often than "rarely". John Corrigan New Phone Systems and Service

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Re: It is rare that I personally contact you directly. But this is an important exception #460920 01/20/05 05:44 AM
Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA	IMHO, I think that's being a little bit critical. It is a fact. Eric Suder does RARELY contact dealers directly. Instead, people who are responsible for making contact do it: salespeople, tech support, etc., and on occasion, Doug Boyd. I think he was just trying to place emphasis on what he felt was the importance of his email.