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Joined: Nov 2007
Posts: 77
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Member
Joined: Nov 2007
Posts: 77 |
We have an FXII running 17F. For some reason, I can't seem to transfer calls to an external number (select line group 1, then transfer). I can conference calls fine, but when I try to complete the transfer, the call just holds on my station.
I think it's security related, but I don't see anything in the line or line group programming that catches my eye.
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Joined: Aug 2004
Posts: 9,169 Likes: 18
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Look in your Class of service programming. It is off by default.
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Joined: Nov 2007
Posts: 77
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Joined: Nov 2007
Posts: 77 |
I just closed VMMI as you replied... We do have line to line transfers enabled in the COS that the phones are in (all digital phones - no analog). We also have unsupervised enabled for the channels in that line group (it's a PRI).
We still have no luck. Is the cancel button a requirement (I see it in "Programming The Line-To-Line Transfer" in VMMI help).
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Joined: Aug 2004
Posts: 9,169 Likes: 18
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If you are using a PRI or T1 with DID service check that CFOS is allowed in the DID block. I find it easier just to button map a CFOS button on the set and hit enter on that key in VMMI. It will then let you put the CFOS type, number, and line group info.
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Joined: Nov 2007
Posts: 77
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Posts: 77 |
Err... Is that the right reply for this thread? Seems to be off in left field...
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Joined: Aug 2004
Posts: 9,169 Likes: 18
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That is two separate thoughts...should have spaced between them. First sentence is necessary for CFOS to work. Last two sentences refer to VMMI programming rather than through a phone set.
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Joined: Nov 2007
Posts: 77
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Joined: Nov 2007
Posts: 77 |
Ok... Now I get it. I am programming via VMMI at the moment. I don't see how CFOS would solve the issue either - wouldn't CFOS'd extensions be subject to the same problem with doing line to line transfers (what I'm trying to accomplish)?
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Joined: Nov 2007
Posts: 77
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Joined: Nov 2007
Posts: 77 |
I did check and CFOS'd extensions don't work either. I asked our local Comdial guy, and he mentioned something about being told that line to line transfers would never work. It doesn't sound right to me for some reason.
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Joined: Aug 2004
Posts: 9,169 Likes: 18
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Admin
Joined: Aug 2004
Posts: 9,169 Likes: 18 |
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Joined: Nov 2007
Posts: 77
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Joined: Nov 2007
Posts: 77 |
I'm posting this here for everyones benefit. After I responded to RBF, I figured out what it was... I never mapped a CANCEL key to the phones. No matter what you do to convince it to work, you have to have a CANCEL key mapped to get line to line transfers to work.. I need a drink...
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