atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Night service start time

We have a DXP Plus FS 17d that we would like to automatically send to night service at 5:01pm each night. Under system parameters I found Day 1, Day 2, and Night start and end times. They all say none. Could this be used to set the system to day from 8:00am to 5:00pm and night from 5:01pm to 7:59am? How would that be entered 5:01pm=17:01? If on Friday night at 5:01pm it automatically went to nights, how would we prevent it from going back to day service until Monday at 7:59am?

I also noticed the same info under enhanced ringing options. This also has a reference to holidays. Would this be a better way to do this? We currently have our Keyvoice VM switch to Night service on holidays and after 5:00pm. It is able to account for weekends as well. Now we want the DXP Plus to do the same.

This going to be al little difficult to understand.

go to system parm. set your night begin time to 17:00 your night end time to 8:00

Also set enhanced night mode to enabled.

goto enhanced ringing options (programming\system\enhanced ringing options)

enable sunday and saturday.
set enhanced night to begin at 0:01
set enhanced night to end at 23:59
you my need to set day 1 to begin 0:01
and day 1 to end at 23:59

I dont remember why its in my notes thay way.

go to the D.I.D.'S translation table( if your using D.I.D.'s) and send the min number to vmail during nigt and day1 and enhanced night
also add it to the holiday here if your going to set up the holiday schedule.

If you have all lines ringing into AA then you willnot need to do this at all, just let the voicemail direct it day/night/holiday.

good luck!

Remeber you can always use the F1 (HELP BUTTON) key in the VMMI!!!

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I programmed this finally last night. The system went into night service as expected at 5:00pm, but it did not come out at 8:00am. I waited until 8:01am, but we had to get the phone system back up. Should I have waited longer? I did exactly what the instructions were. Could there be anything else?

send my an archive of the database. I will look it over. easier to trouble shoot with it in front of me.

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[This message has been edited by BIGDOG3c (edited February 17, 2005).]

It's kinda funny. I've used BigDog's instructions a few times now, from this post, and they work great. The issue may be where the night button is (what mode it's in).

Thank you guys. I made one change. I set up Day1 to occur between 8:00am and 4:59pm, night between 5:00pm and 7:59am. I then pointed Day1 to the proper location in the DID table and all works perfectly now. Thank you for the replies. And you are correct. BigDog's information has always been very helpful.

Last night the system did not go into night service as it usually does. All has worked perfectly since my last post, including over a 3-day weekend. While troubleshooting it, I noticed that the night button is solid when the system is in Day1 (as expected) but when I press it once, I get a slow flash. If I press it again, I get a fast flash. If I press it a third time, I get no light for about 1 second and then it goes solid again. Now I believe that third press puts it back to normal and it automatically goes to Day1, but what is the difference between the slow and fast flashes? After reading the help file [F1 as instructed ] I notice that the "attendant commanded night ringing period supersedes the automatic night ringing period." Does this mean that if one of them hits the button inadvertently and moves it to a different mode, that the night service would not automatically start?

You are exactly on the money there Dominic. I would un-program the night button off of all phones and let the switch do its thing.

Right, if you want to frog it to another mode, you can always go dial the code, no need for a button. Unless you want people to keep screwing it up.
Mark