atcomsystems.ca/forum Forums Wiring - Telecom Carriers - Trunks & Services T1's, CSU's and DSU's Who do you recommend for T-1/PRI w/wo lease

I have had my heart ripped out by horrid management of two T-1/PRI vendors.

At this time I am looking to bypass the left coast "VP" and find the CEO and let him listen to what is going on and decide to immediately deal with the situation or make another choice.

Issues are dishonest salesman, incompetent procedures, and lack of concern over customers needs and issues.

I bring sales to these people because my customers trust me and then if things go wrong it is no big deal, so what but keep sending us more customers.

I am looking for a backup vendor for T-1/PRI that has a set of ethics you would want of your doctor. I won't lie to you, you don't lie to me, you don't cheat me, etc.

If you have any recommendations of really ethical, rational, customer orientated T-1/PRI providers then I would truly appreciate it while I try to deal with these people who think they are executives.

You can PM me or email me at phones @ dock.net or call me at 310-399-7500.

Thanks, Bunnie

your going to be limited by your area as to who is available. Most of the companies work the same. The issue is finding a reliable and competent sales person to work with. Never let the salesmen work directly with your customer either. Always stay involved and prep your customer for the worst case scenario. Always take what the CLEC says with a grain of salt.

I agree with Zane here completely. I provide my clients a Turnkey cutover even if they were originally approached by a salesperson. I let them make a final decision but it is often based on our consulting. Sales reps these days, especially here in Houston are swapping CLECs ever 2-3 months as they cannot make their quotas so move on to another. Because of this they often stretch the truth about the companies network or actually pull something from a past company to represent the current. As a vendor we got tired of dealing with the mess and the misinformation told to the clients sending them into a confused state much of the time.

The best thing to do is to call a sales manager at a couple of the better CLECs in your areas and develop a relationship with their top sales people or even them. I am not one of the vendors that goes out and converts my customer to a different clec every other month or year. i will let the customer come to me and if they don't have an idea of what to do then i'll bring 3-4 players to the table, including the LEC (SBC is getting very competitive right now if you build the right relationship) and then let the customer make an informed decision instead of the cheapest which sometimes turn out to be the worst.

I work for a CLEC and we are always available 24/7 and business customers never have to call into a number and try to get someone live. They have our direct phones in the office and our cell's generally. If we sell that customer we are their rep for however long they stay with us. We always put the customer first and we are not always the lowest cost provider however we are up front with them at all times and let the customer make their own decisions depending on how many quotes they have in front of them.

I've worked with TWT (Time Warner Telecom) on a number of cuts. The techs are local and everyone's been good to work with. I like the product (Versapack) too. There's a shameless plug for ya!

We work with both TWTC and SBC here in SD since they are pretty much the only providers in our area. We just recently switched over to TWTC because SBC was so bad with their CS-pretty much everthing you spoke about. Only reason we still have any circuits with them is for redundancy. I now work with a platnium agent out of LA for SBC and they are fantastic. It is still SBC, but they take care of any/all issues and have special SLA's. I have never had an issue when working thru them. I will PM you the name and contact info if you like.