atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Zero-out Voicemail problem Elite 192

Here's a strange problem I'm having:

I moved some cards around in my Elite 192, placing an ESI card where my VM-4 card was. Now, when someone dials "0" at the Auto-Attendant, after it rings out to all extensions (via SIE), instead of transferring to Voice Mail, it rings at the first port on the ESI card (the port that USED to be the Voice Mail pilot). I'm a bit confused, because I thought the B-N/A assignment was done by extension, not by port. What could I possibly be missing?

when you moved the cards around, did you delete and reinstall the card assignments in MB 7-1?

If you did, the station numbering would have to be reassigned...... I'm assuming you did this.
Using Co-sessions and your laptop, log into the VM and check the operator settings to see where Dial 0 is pointed. Also check any transaction boxes for specific Dial 0 instructions there.

Check memory block 4-10, it sounds like you have a station assignment duplication...

eriway and IPKII: Thanks for your suggestions, but no dice. I already reassigned the cards in MB 7-1, station numbering has been also been reassigned and there are no duplicate station numbers. I checked the CoSessions settings, and the only thing I changed was number of trunks/number of stations (seeing as I added two ESI-8 cards, I upped it from 32 to 48) - I didn't see anything out-of-the-ordinary with regards to "Dial 0". I'm still having the same problem, where the voicemail pilot used to sit on Port 32, and now the calls are directed to the phone at port 32, and even the person's personal voicemail will not pick it up. After the zero-out transfers to this extension, the phone will ring indefinitely. Any other ideas?

Did you redo the station call fwd n/a to the new vm pilot? 43+

As a last desperate measure you could default the switch and "hardware" reload it just in case there is sone 01010s in the wrong place in memory..

Well, I'm not ready to reset the system, so I'm trying to figure this out. Here's some more info: The "zero-out" extension is 200. When I assign extension 200 to my phone and call it from another phone, it rings, then goes to the general mailbox, as it should, but when I call into our system and press zero, it rings and still forwards to the extension at port 33 (I was incorrect calling it 32 in my earlier post). Maybe this will give some insight???

Alright, I just figured it out:

I had reset the FWD B-N/A to our voicemail pilot by setting my phone to extension 200 and using "Speaker 43" the other day, and it did not fix the problem, so I had ruled out the B-N/A theory, but the Post by DrPbx got me thinking again, so I headed to our reception phone and used "Speaker 45". Upon dialing 200, it showed that it was forwarding the calls to the problem extension. I just forwarded it to VM, and all is fine. It is VERY strange that none of my REAL extensions had a problem locating the new VM pilot port, only the "zero-out". I hope this comes in handy for someone in the future. Thanks for all your help and suggestions, everyone!!

Lesson learned: When setting B-N/A, even though it is entered by extension number, it is stored by port number, and an extension without a phone may need its B-N/A reset using "Speaker 45".