atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Aspire Intramail Question

I have an Aspire system with Intramail. I have the incoming CO trunks ringing to a 3 extension chain of virtual extensions using fixed call forwarding. I have call coverage keys programmed on user extensions to create a 3-layered ringing system for incoming calls. So far, so good. Works great.

If the call isn't answered, what it does right now is continue to ring at the last "virtual extension" unitl the caller gives up and hangs up.

I would like to forward the last virtual extension to a message center voice mail box (a subscriber mail box with a key appearance at the receptionist phone). I have been trying to set this up, but after the third extension, what I get forwared to is the Voice Mail master.

I'm sure I am just missing a simple setting somewhere, but I can't seem to figure out what it is.

Help?

You may be better of creating a department group and use the overflow to a master mailbox.

Set the incoming trunks to DIL to the Department Pilot number.

In the IntraMail make the master mailbox for the pilot number a call routing box and then use a different DAT table for that box.

In that DAT set the time out function to go to Rec1 for a diferent Virtual extension (example 799).
Put a Voicemail key (77) for 799 on the receptionists phone.

The setup with CFNA hopping to many different extensions causes problems with integration digits going to Vmail.

I will sure give that a try. But , I still think if I forward an extension to Voice Mail on Ring/No Answer, it should go to its own voice mail box.

The setup I have tired goes to the Voice Mail master instead. That just doesn't seem right to me.

Thanks for the suggestion!

I just want to make sure of this, have you created the mailbox for this virtual?

I ask because sometimes the most obvious is the one I forget.

Yes, I gave the virtual extension its own subscriber mailbox, and recorded a simple greeting. Set it to Fixed Call Forward on ring no answer.

When I call in to the system, all I get is the nice "IntraMail Lady" saying Thank you for calling.........

Do you know what answering table its going to?
Once you know this you will be able to see what dial action table is used.
What you can try is time out to I beleive record 1 virtual mailbox. Than go to your routing box options and change dialing timeout, try setting to 0 seconds.

I would do this, make 3 virtual mailboxes that match your virtual extentions. Record which box it is in the greeting and call. I would make a guesse that the first virtual is the one its looking for due to the call forwarding nature of the system..the look back feature.