atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems DSX cutover handout

Just wondering why a training sheet is necessary? Is there something missing from the users guide that comes with the phones?

Stacy,

Could I please please please have a copy sent?

More copies sent.

No Bill
In my opinion the user guide is difficult to read
for the end user ,although everything is there.
Each user has their hot button[s] that they want to do.

Say personal speed dial ,Its in the book at least twice ,but to read expanded text makes it easier on them and certainly on me .

May I get a copy as well? [email protected].

Thanks Much

Thanks for the document Stacy.
Nice Work.

Doug

If it is not too much trouble would you also send me a copy.

[email protected]

Thanks

Bill,

I find that the training sheets are laid out to be very user-friendly in their simplicity so that after I leave the training session, customers have something to look at that is set up specifically for those options which they have told me are important to them.

In our project meeting before the installation, I go over all the options with the customer and they decide how they want the system to function to their best advantage.

The training sheets then reflect:
1. Basic calling features
2. Fixed buttons and their functionality
3. Programmable buttons and soft keys which they have decided they will be using.

Customers are also given the DSX documentation, but when I return to site for maintenance, 9 times out of 10 they still have their training sheets but have no idea where the DSX phone guide is.

It's not because the DSX documentation is difficult to understand. In fact, I find it probably the most easily understood of any of the systems I work with. I believe the difference is simply in the customization.

No offense intended to DSX.

Stacy please send me a copy of that cut over [email protected]

Stacey,

Just a comment on your handout..... IT'S GREAT !!!

To prove the point, did a change-out on a Saturday. Was there for opening on Monday. Had the guide under each set ( IF there is one in the box---can't order them anymore ).

Handed the POC for the project (also answering point for the lawyer's office)the three ring binder with the manuals that come with the system. Included was the CD. So the complete documentation was available, in factory form.

Yesterday was a "tweaking" visit and these people are still doing what most customers do....ask for options and operating procedures... as they write it down in their own way of comprehending how it is done----their own "cheat sheet". Even with every extension on a DSS button and named, they still make lists of names and extension numbers.

As most users only use five basic features, you have really done a good job of fleshing it out. As I use the KISS system, I train the receptionist who then trains the crew. The one's who say they don't need training are the one's who cause the service calls that claim "our old system did it, I did it just like that and it didn't work".

Sorry for the rant, it IS a lawyer's office !!!