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fax problems #23047 09/29/09 04:06 PM
Joined: Jun 2004 Posts: 80 0xnard, ca us john93035 Member
john93035 Member Joined: Jun 2004 Posts: 80 0xnard, ca us	I have a fax machine sharing a dsl line, when receiving a fax anywhere from 2-10 pages the machine will stop receiving and will say lost connection.The dsl stays up. This is an intermittent problem. Tryed to put butt set and listen if the line drops dial tone or is it the fax but it works fine when i am there. Ran new cable from mpoe to dsl splitter/ filter. Does anyone have an idea what to look for?

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Re: fax problems #23048 09/29/09 04:32 PM
Joined: Mar 2006 Posts: 104 California zap Member
zap Member Joined: Mar 2006 Posts: 104 California	DSL and Fax can have an assortment of problems. One problem I ran into on my own analog line was with 1.x DSL speed all worked but when I pushed it to 2.X the Fax started having misc. problems. Turns out that the copper pair did not have enough available overhead for both. Had the phone company qualify a new pair and move the service to the new pair. Now its been working perfect for 2 years. One should not increase, beyond what is necessary, the number of entities required to explain anything.

Re: fax problems #23049 09/30/09 01:30 AM
Joined: Jan 2008 Posts: 26 Ohio Phony McRingring Member
Phony McRingring Member Joined: Jan 2008 Posts: 26 Ohio	I would have the phone co. come out and test the line. Have them contact you when they get there, so you can explain the trouble. Otherwise you will get the old-test ok at demarc. If you explain, hopefully the tech will go the extra mile. Its nothing to change a pair, as long as it is not loaded. If is ain't broke, fix it 'til it is.

Re: fax problems #23050 09/30/09 03:37 AM
Joined: Jan 2006 Posts: 356 Marina del Rey, California bfdatacom Member
bfdatacom Member Joined: Jan 2006 Posts: 356 Marina del Rey, California	I know you have probably done this already, but have you made absolutely sure that any non-DSL devices have a DSL filter on them?