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Joined: Nov 2001
Posts: 81
Member
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Member
Joined: Nov 2001
Posts: 81 |
I have a problem on a NEC2400 where after a call is answered and then transferred to a station it will now forward to Voice Mail.
Example. Call from outside to station A.
Station A answers and tranfers to Station B. Station B will ring forever without forwarding to Voice Mail. If i call station B from outside it goes to Voice Mail if no answer ok. Or if i call Station B from Station A internally it will go to voice mail ok. I tried this on 2 different systems with the same problem. Any ideas would be appreciated.
Thanks
Mark
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Joined: Nov 2001
Posts: 81
Member
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Member
Joined: Nov 2001
Posts: 81 |
Have tried ASYD bit that affects the maximum number of forwards in the system. The max is 5.
SYS 1 INDEX 5 BITS 1,2, AND 3 AND SET IT FOR THE MAX OF FIVE TIMES.
And still no luck...
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
I will ask your question @ the NEC forum & see if someone can help. I'm limited in my 2400 knowledge.
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Joined: Oct 2002
Posts: 597
Member
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Member
Joined: Oct 2002
Posts: 597 |
could it be a transfer recall issue just an idea?
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Joined: Nov 2001
Posts: 81
Member
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Member
Joined: Nov 2001
Posts: 81 |
I think I found it under Blind transfer to Station.
ASYD - System 1, Index 69, Bit 0
and
ASFC
SFI 103 - 0 uses Index 140 for the timer
and 1 uses Index 247 for the timer
SFI 104 - 0/1 - Teh transfer destination station is continuously rung/C.F. Don't Answer is executed if it is set at the transfer destination station.
Just got to test this out now - but it looks like this should fix it.
Thanks for all the help.
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