Problems Getting off net call forwarding to work on Vodavi Starplus phone

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Problems Getting off net call forwarding to work on Vodavi Starplus phone #220104 06/06/11 07:30 AM
Joined: Jun 2011 Posts: 8 Michigan taras1986 Member
taras1986 Member Joined: Jun 2011 Posts: 8 Michigan	I have a Vodavi Staplus, and am trying to enable off net call forwarding to an outside telephone number. Per the userguide and I dialing 640 + * + speed bin number (9019); However, it seems like phone isn't accepting the 640 code, I tried using the fwd button as well, but the button doesn't seem to work as the phone does nothing when I push it... help..?

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Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220105 06/06/11 09:34 AM
Joined: Sep 2005 Posts: 971 Southern Illinois STS E Member
STS E Member Joined: Sep 2005 Posts: 971 Southern Illinois	Are you lifting the handset or pushing the the on/off key before dialing 640 per the user guide? -TJ-

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220106 06/06/11 09:42 AM
Joined: Jun 2011 Posts: 8 Michigan taras1986 Member
taras1986 Member Joined: Jun 2011 Posts: 8 Michigan	Yes...

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220107 06/06/11 09:43 AM
Joined: Jun 2011 Posts: 8 Michigan taras1986 Member
taras1986 Member Joined: Jun 2011 Posts: 8 Michigan	I've also tried using 603 from another userguide i found online, however same result

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220108 06/06/11 12:05 PM
Joined: Feb 2007 Posts: 903 Overland Park, Kansas Deltron Retired Moderator
Deltron Retired Moderator Joined: Feb 2007 Posts: 903 Overland Park, Kansas	Which Starplus do you have? This doesn't work on the early EX or Flex series.

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220109 06/06/11 12:17 PM
Joined: Jun 2011 Posts: 8 Michigan taras1986 Member
taras1986 Member Joined: Jun 2011 Posts: 8 Michigan	Staplus STS SP-3515-71... I would imagine it should work on this one, as I have the original user guide w/ instructions on how to program unit to do the off net forwarding... ?

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220110 06/06/11 12:29 PM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	At what point do you get an error tone? Does Speed + 9019 work to dial the number that you entered? Has your installer modified any feature codes? It is good to do so when a feature code matches a local office code. What is the model number on the KSU? (you have given the P/N of the phone). - Dave S. - You can never appease your ideologue opponents.

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220111 06/07/11 01:25 AM
Joined: Dec 2005 Posts: 651 Likes: 1 Lexington, S.C. adteldon Member
adteldon Member Joined: Dec 2005 Posts: 651 Likes: 1 Lexington, S.C.	It should work the way you are using it, however you could try... on / off, fwd (fixed fwd button), * , 9019. If that fails, try putting the fwd number in speed bin 9020 or higher at the attendant station. "I thought I was wrong once, but I was mistaken"

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220112 06/07/11 06:16 AM
Joined: Oct 2004 Posts: 1,492 central pa oobie Member
oobie Member Joined: Oct 2004 Posts: 1,492 central pa	good suggestion Adteldon there was a bug in one of the versions of the STS if I remember correctly with the speed bins being used for off net forwarding. I actually thought that you had to have the Speed Bin on a button then you would: On/off FWD touch the speed bin (you get confirmation beep and screen display Fwd to Bin 9XXX)

Re: Problems Getting off net call forwarding to work on Vodavi Starplus phone #220113 06/07/11 06:40 AM
Joined: Jun 2011 Posts: 8 Michigan taras1986 Member
taras1986 Member Joined: Jun 2011 Posts: 8 Michigan	The KSU is SFB 406605. (i think) I tried doing both * (fwd button & 640), 9019 Loaded the number I want calls to be forwarded to on bin 9020 (repeated above process), Then I tried Oobie's idea; preprgrammed the speed bin number on a flex button and tried of on/off FWD/640 and flex button w/ speed bin # but it seems that with each time I tried doing this the line just wanted to speed dial that number, there was no confirmation tone that all calls would be forwarded It seems like the error is coming as soon as I try to activate the FORWARD button or function. Is the forward button supposed to be lit? Mine has never light up at any time during this process...