atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi TalkPath Voice mail does not disconnect after hang up.

We are using a Vodavi Digital Talk Path voice mail system on an old Mod# 5000-00 system.
When someone calls the line does not disconnect and it stays occupied for a long time which keeps us from using them.
We have recently switched phone companies form VOIP to AT&T Pots lines.
I have restart the phone and voice mail system since the switch. Any help in this area would be appreciated!!!

Ask the carrier to make sure they are sending a disconnect signal on the line when the parties hang up.

I will give that a try. Thanks for replying.
I will let you know the results. I shortened the message length. It was set to 10 minutes.

If you can't get loop disconnect from the TelCo, add silence detect to the registry. I use max_silence=10. Its not immediate and you can even set it shorter if you wish.

MNDAVE,
Just add it right to the top of the registry string?
I think the telco has done there thing because I do here the dial tone after the caller hangs up.

Modata:

That is your problem: You should not be hearing dial tone after the caller hangs up. You should hear the line go dead for a half-second (no battery) and then perhaps a recording or reorder tone will be sent.

Your service provider is not sending the disconnect signal and until they do, you are just breaking the system to try to fix their problem.

If you are using the Admin program, you can add or modify a registry item in the Advanced tab

The telco fixed the problem. The problem we are having now is that the recording is not stopping after the person hangs up if they do not leave a message. If you disconnect the lines from the Vodavi phone system, there are no prblems with hanging up. Any help will be appreciated.
Thank you,
Mark.

This means that the telco did not fix the problem. Your disconnecting the lines from the system is mimicking what the telco should be doing upon calling party disconnect. This also proves that the system programming is correct.

They may have this feature programmed in their switch. This does not mean that they have every single component along the lines' route configured to repeat it. Remember, telco personnel often just look at records for these requests. They rarely go much deeper than that unless you push the issue. I'd say you are in a justifiable position to do so.

Call the TELCO.