How to create a disconnect option on the auto attendant (CIX40 with GVPH1A)

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How to create a disconnect option on the auto attendant (CIX40 with GVPH1A) #192990 03/20/08 12:02 PM
Joined: Jan 2006 Posts: 84 South Elgin, IL jacksonf4 Member
jacksonf4 Member Joined: Jan 2006 Posts: 84 South Elgin, IL	I want to create an option on the CCR tree (mailbox 991) so that if a user selects an option it will drop the call. I can't find anything in the manual...

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Re: How to create a disconnect option on the auto attendant (CIX40 with GVPH1A) #192991 03/20/08 12:15 PM
Joined: Aug 2002 Posts: 4,928 Likes: 1 Lakeland,Florida,USA SSPhone Administrator
SSPhone Administrator Joined: Aug 2002 Posts: 4,928 Likes: 1 Lakeland,Florida,USA	Jackson You looking for a single digit route to do this? You do know the done chain does this if nothing is dialed or no audio is detected. Telrad Digital Programmer Kits Toshiba Voicemail Network Programmer Kits TeamViewer Remote Support BUY Remote Support

Re: How to create a disconnect option on the auto attendant (CIX40 with GVPH1A) #192992 03/20/08 02:46 PM
Joined: Jun 2005 Posts: 2,715 Likes: 7 Irvine, CA US newtecky Member
newtecky Member Joined: Jun 2005 Posts: 2,715 Likes: 7 Irvine, CA US	CCR? Sounds like you worked on Nortstar before. Anyway, send the caller to 999, either in the 1 digit menus or chain done, and they will get disconnected after a polite "Thank you for calling. Goodby". Chain done in 991 by default will send the caller to operator after saying "To speak to the operator, say yes after the tone". If there is no audio then the call will get be disconnected. David Tele Express Business Systems

Re: How to create a disconnect option on the auto attendant (CIX40 with GVPH1A) #192993 03/20/08 02:58 PM
Joined: Jan 2006 Posts: 84 South Elgin, IL jacksonf4 Member
jacksonf4 Member Joined: Jan 2006 Posts: 84 South Elgin, IL	Quote Originally posted by newtecky: CCR? Sounds like you worked on Nortstar before. Anyway, send the caller to 999, either in the 1 digit menus or chain done, and they will get disconnected after a polite "Thank you for calling. Goodby". Chain done in 991 by default will send the caller to operator after saying "To speak to the operator, say yes after the tone". If there is no audio then the call will get be disconnected. Oh yeah, I am a big Norstar guy. Anyways, I'll try changing the chain done to 999. Thank you...

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